Eligibility Quality Control Technician 1

Job Description

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health!

We’d be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us, apply today!

This position is open to current Department of Health employees only.

Please check the definition below to determine if you qualify.

We invite you to watch our "Welcome to DPA" video here:

https://vimeo.com/1023052645?share=copy

What you will be doing:

As an Eligibility Quality Control Technician, you will be part of the Quality Control section in the Division of Public Assistance (DPA) and will assist in completing federally mandated audits of DPA programs. In this role, you will be responsible for reviewing program and policy practices to evaluate adherence to federal and state statutory and regulatory standards used by other Eligibility Technicians in determining eligibility for all DPA programs.

Our organization, mission, and culture:

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.

We honor cultural, geographic, and economic diversity and seek community involvement in our decision-making and service delivery. We are driven to promote quality work to ensure proper benefit allotments to recipients.

The benefits of joining our team:

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. There is an opportunity to learn and be involved in Division discussions and decisions impacting programs, identifying connections and/or overlap in programs. We foster growth and career advancement.

We provide a competitive benefit package, job stability, flexible work schedules, and telework opportunities. This work will require travel within our beautiful state and brief home visits in clients’ homes.

The working environment you can expect:

These position locations will be determined by where the selected candidates reside.

You will work with other well-trained staff who support our agency’s mission and values and in an environment of mutual respect and trust where management believes staff are the agency’s most valuable resource and are encouraged to participate in decisions affecting their work.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Analytical Thinking/Problem Solving:

Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Attention to Detail:

Is thorough when performing work and conscientious about attending to detail.

Compliance:

Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with State and Federal laws, regulations, and guidance.

Interpersonal Skills:

Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.

Reasoning:

Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Special Notice

:

This position requires frequent travel to remote areas of Alaska via small aircraft.

A valid Driver's License is required at the time of appointment.

Ability to adjust work hours around recipient’s schedule

To view the general description and example of duties for this job class, please go to the following link and search for

Eligibility Quality Control Technician 1

:

https://www.governmentjobs.com/careers/Alaska/

classspecs

Minimum Qualifications

Three years of experience as an Eligibility Technician 2 with the State of Alaska or its equivalent with another employer;

OR

Three years performing similar work that developed knowledge and skills in applying program requirements to diverse and complex situations; conducting complex investigations or interviews in order to obtain and verify information working with client customers in stressful situations.

Substitution:

Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Additional Required Information

At the time of the interview, please provide the following:

Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.

A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications competencies.

Please read the information below carefully. This applies to your application submission.

CLASSIFICATION

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application  If you have not obtained a degree, please indicate the number of units completed  Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application  (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts)  Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment

A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.

If you have currently or previously been appointed to a flexibly staffe