Vocational Rehabilitation Assistant 1/2

Job Description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Vocational Rehabilitation, is recruiting for a

Vocational Rehabilitation Assistant 1/2 located in Fairbanks!

No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 11/13.

What You Will Be Doing:

The Vocational Rehabilitation Assistant (VRA) will be directly involved in assisting clients, including scheduling appointments and conducting in-office meetings. The VRA will solicit information from clients and maintain detailed records. Additionally, they will assist with the purchase of services and equipment for clients. The VRA will be required to maintain current knowledge on a wide variety of vocational rehabilitation services, including employment opportunities, medical resources, training/education opportunities and other rehabilitation-related subjects.

Our Mission, Values, and Culture:

This individual is to provide paraprofessional administrative and technical support to counselors and evaluators by performing routine, on-going assignments which focus on carrying out substantive technical aspects of vocational rehabilitation services to individuals with disabilities. The mission of Vocational Rehabilitation is to assist individuals with disabilities in obtaining and maintaining competitive employment.

Benefits of Joining Our Team:

You will be joining a small team with a big goal in helping Alaskans with disabilities obtain and maintain meaningful employment. You will have a direct impact in improving the lives of individuals in Fairbanks and the Northern region of Alaska.

The Working Environment You Can Expect:

This position is located in a busy yet quiet administrative office and operates during regular business hours (7:30am - 5:00pm Monday - Friday); flexibility is available within those hours in addition to the ability to telework at times. You will be working with a team of para-professional and professional staff helping Alaskans with disabilities obtain and maintain employment.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Clerical

: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications.

Please ensure your application

(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Minimum Qualifications

Vocational Rehabilitation Assistant Level 1:

Any combination of education, training, and/or experience that provides the applicant with competencies in:

Attention to Detail

: Is thorough when performing work and conscientious about attending to detail.

Computer Skills

: Uses computers, software applications, databases, and automated systems to accomplish work.

Customer Service

: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Interpersonal Skills

: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Oral and Written Communication

: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Equivalent to those typically gained by:

Any combination of post-secondary education and/or experience providing clerical support to a business or organization and/or providing assistance, information, and services to customers, or the general public that included

explaining services or requirements, eliciting information or conveying procedures or requirements.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Vocational Rehabilitation Assistant Level 2:

Successful completion of a course of developmental training under a formally established Vocational Rehabilitation Assistant flexible staffing training plan with the State of Alaska;

OR

Any combination of education, training, and/or experience that provides the applicant with competencies in:

Accountability

: Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.

Interpersonal Skills

: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Listening

: Receives, attends to, interprets, and responds to verbal messages and other cues such as body language in ways that are appropriate to listeners and situations.

Problem Solving

: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Technical Competence

: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Equivalent to those typ