Unemployment Insurance Technician 1 (Multiple )

Job Description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for multiple

Unemployment Insurance Technician 1s located in Anchorage!

No Cover Letter Required!

These positions are in the General Government Unit (GGU) at a Range 14.

What You Will Be Doing:

You will be working in a claim center environment answering phone calls from the public to assist with their Unemployment Insurance (UI) claims and making benefit eligibility decisions. You will be provided with up to 12 weeks of paid training in class to help you acquire the knowledge and skills to process UI claims accurately, timely, and independently.

Our Mission, Values, and Culture:

As an Unemployment Insurance (UI) Technician 1, the work you complete will contribute to the UI programs' mission by assisting Alaska’s unemployed workers with timely and accurate UI benefits. Please watch our quick recruitment video conducted by our staff for the UI culture one would experience:

https://labor.alaska.gov/video/UI_Recruitment_Video2.mp4

Benefits of Joining Our Team:

This position offers an entry into learning, understanding, and processing Alaska's UI program by independently working with unemployed Alaskan's and employers. You would join a team of dedicated and hardworking professionals who play a crucial role in paying UI benefits timely and accurately.

Numerous career paths are offered, and we encourage advancement within the UI program.

We are committed to our employees’ wellness and recognizing the work life balance needs by supporting a hybrid teleworking environment for employees who meet UI eligibility performance standards.

Positions within the State of Alaska offer paid leave accrual and holidays, a comprehensive retirement plan, competitive health, vision, and dental plan.

The Working Environment You Can Expect:

The daily work environment includes interacting telephonically with unemployed Alaskans and employers by taking, processing, and educating on UI claims and eligibility determinations.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Adaptability

: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Computer Skills

: Uses computers, software applications, databases, and automated systems to accomplish work.

Problem Solving

: Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives and makes recommendations.

Interpersonal Skills

: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Reasoning

: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

One year of experience that includes work such as providing customer service, support, and feedback; explaining laws, rules, policies and procedures, services, or program requirements; gathering information and making eligibility or benefit determinations; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or eliciting information and inputting data into information systems or databases.

Additional Required Information

**

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

**

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet

Alaska Residency Requirements

in order to be considered for employment at this time.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).

A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.

If selected for an interview, your interview will be followed by a written assessment activity of up to 30 minutes.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

APPLICATION NOTICE

You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “

How to Apply

” page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration.

If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment.

If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note:

Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that