Tour Host

Tour Host

$15.00 / hour + tips

Ketchikan

The Tour Host provides guided tours through the facilities of Saxman Native Village.  This person will greet guests upon arrival and guide them through the Clan House, Totem Park, and Carving Center.  Tour Hosts are responsible for engaging with guests and providing a quality experience that shares the history of the area.

Essential Functions and Responsibilities

Provide personable and friendly interaction with tour guests.

Greet guests and answer questions to provide a positive and memorable experience.

Gather guests in crowds and ensure accurate timing of tours.

Assist customers and staff to ensure a safe environment by keeping proper count of guests, clearing the walkways of any debris, reporting any tripping or other hazards to management to protect the health and safety of themselves, coworkers and customers.

Resolve problems with employees and guests in a professional manner.

Provide knowledge of area including the environment, cultural history, practices, and lifestyle of today.

Perform end-of-day duties by cleaning facilities including sweeping restrooms, restocking restroom supplies, picking up trash, disposing of trash, bringing signage into office, and so on.

Perform additional duties as assigned.

Work Environment

Subject to outside weather including exposure to heavy rain, cold, wind and heat.  Venue can be very crowded with people at times.  Terrain can include inclines, declines, gravel pathways, grass and concrete.  Strong aromas of cedar and other plant life is present in all of the facilities.  Work area will be free from debris, dust, spilled liquids, and food particles.  Employee will maintain all workspaces in a clean and organized manner.

Education and/or Experience

High school diploma or equivalent.

Previous work experience in customer service and/or tourism is preferred.

Previous work experience as a guide or public presentations is preferred.

Qualifications and Requirements

Ability to learn adequate knowledge of local environment, cultural history, practices, and lifestyle of today.

Demonstrate flexibility and willingness to accommodate a variable work schedule.

Must maintain knowledge of written training materials to ensure accuracy of tour information.

Must have good communication skills to present information in front of the public.

Ability to communicate clearly and effectively with all guests regarding subject matter.

Ability to work under pressure, handle stress and deliver professional results.

Ability to work long hours and adapt to changing schedules.

Ability to interact with all guests in a professional manner.

Ability to work various hours, weekends and holidays.

Adhere to Company policy on uniform and personal hygiene requirements.

Physical stamina to walk about ¼ mile distance at a time, along with sitting or standing during the day in the outdoors.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

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