Tax Technician 1/2/3

Job Description

Come join the State of Alaska!

This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more.

The Department of Revenue, Tax Division is recruiting for a Tax Technician 1/2/3 in Anchorage!

This position is open to Alaska Residents only. Please check our

residency definition

to determine if you qualify.

What You Will Be Doing:

Examine gaming financial statements, tax returns, license and permit applications, and bonding documents for accuracy, completeness, and compliance with statutory and regulatory requirements.

Provide customer service by assisting taxpayers, permittees, and licensees with filing requirements, online portal questions, and general inquiries.

Process and reconcile cash deposits, prepare deposit documentation, and ensure accurate recording in division systems.

Support program operations by reviewing incoming documents, issuing permits and notices, and assisting with corrections and routine compliance actions.

Contribute to consistent program administration by applying policies, identifying issues, and referring complex questions or filings to senior staff when needed.

Mission and Values/Culture:

The Department of Revenue’s mission is to collect and invest funds for public purposes, and the Tax Division supports that work by administering state taxes, regulating charitable gaming, and providing reliable revenue information. As a Tax Technician, you help ensure accurate filings, fair program administration, and smooth operations for taxpayers, permittees, and licensees. You’ll join a small, busy, team-oriented group in Excise that values accuracy, communication, collaboration, and strong customer service. We’re looking for detail-oriented, dependable professionals who enjoy working in a supportive environment where teamwork and consistency matter.

Benefits of Joining Our Team:

The Tax Division offers a friendly, supportive work environment with excellent work-life balance. As part of our Excise group, you’ll enjoy flexible work schedules, possible hybrid telework opportunities, and a comfortable workspace with sit-stand desks. This position is a 37.5-hour workweek and is part of the General Government Unit (GGU), which provides a comprehensive benefits package including retirement options, medical coverage, and generous leave. Joining our team means working in a collaborative, dependable group that values clear communication, consistency, and public service.

The Working Environment You Can Expect:

This position is based in the Atwood Building in downtown Anchorage. You will have immediate access to free covered parking, and ater your initial training, the option of hybrid telework may be explored to further support productivity and a strong work-life balance.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Professionalism

: Consistently displays the collection of competencies and skill expected of a professional. Professionalism is defined by its key behaviors including being accountable for actions and assigned projects; practicing efficient work habits to effectively manage time and workload; clearly communicating and expressing thoughts and ideas in writing and in person; possessing the ability to understand how non-verbal communication impacts the workplace; working effectively as part of a team to achieve productive outcomes; and consistently demonstrating, emotional intelligence, integrity, and ethical behavior.

Interpersonal Skills:

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Customer Service:

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

To view the general description and example of duties for the position please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

If you can imagine yourself in this role, we encourage you to apply!

Minimum Qualifications

Competency Based Minimum Qualifications

This job class uses competency based minimum qualifications. The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class.  They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency.  They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines.   A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the minimum required competencies for the job class.

Tax Technician 1

Any combination of education and/or experience that provides the applicant with competencies in

Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.

Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.

Equivalent to those typically gained by:

Full proficiency level clerical, bookkeeping, or accounting experience.

Tax Technician 2

Any combination of education and/or experience that provides the applicant with competencies in

Arithmetic/Mathematical Reasoning: Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.

Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, s