System Administrator

GENERAL DESCRIPTION

Under the general direction of the Information Technology (IT) Manager, the

System Administrator

supports the City’s information systems by installing, maintaining, securing, and troubleshooting computer infrastructure, servers, and related hardware and software. This position plays a key role in daily operations of the City’s IT environment, ensuring system availability, data integrity, reliable connectivity, and timely technical support for end users. Responsibilities include monitoring network devices, assisting with server administration, supporting cybersecurity measures, resolving workstation issues, and providing technical guidance to users. Work requires a high degree of technical proficiency, sound judgment, and the ability to prioritize multiple tasks in a dynamic environment.

Essential Duties and Responsibilities

Install, configure, and maintain computer hardware and systems as directed by the IT Manager.

Assist with basic server administration tasks, including updates, account changes and routine monitoring.

Perform regular system maintenance and updates, including firmware, patches, and software upgrades.

Support cybersecurity practices such as monitoring alerts, enforcing security policies, managing user access, and assisting with incident response.

Maintain documentation, including diagrams, configurations, asset inventories, and change logs.

Support backup and recovery operations, including verifying backup integrity and assisting with data restoration.

Provide technical assistance to City employees; respond to service requests and assist with workstation, printer, and peripheral troubleshooting when escalated from Desktop Support.

Assist in the configuration and deployment of new workstations, laptops, mobile devices, and peripheral equipment.

Assist with VoIP systems, including user setups, troubleshooting, and coordination with vendors as needed.

Participate in planning and implementing system improvements, upgrades and projects.

Research and recommend hardware, software, and technology solutions in coordination with the IT Manager.

Maintain system logs, security alerts, and network monitoring tools; escalate critical issues promptly.

Support disaster recovery operations and participate in testing continuity plans.

Operates personal or City-owned vehicles to travel to remote work sites, City facilities, and other off-site locations as necessary to install, maintain, troubleshoot, repair, and support information technology systems, network infrastructure, hardware, software, and related equipment.

Establish and maintain effective working relationships with contractors, vendors, agencies, consultants, City employees, and the general public.

Maintain strict confidentiality of sensitive information that is non-public and comply with privacy laws and regulations.

Maintain regular, reliable, and predictable attendance at work.

Perform other duties as assigned.