Senior Services Technician

Job Description

Welcome to the Department of Health.

We’d be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us, apply today.

This Position Is Open To Alaskan Residents Only.

Please check out the

residency definition

to determine if you qualify.

What you will be doing:

Join the Assessment Unit and help support Alaskans as our Senior Services Technician.

In this hands-on role, you will:

Process and issue time-sensitive notices for programs that promote independence and quality care, including ALI, APDD, PCS, and CFC.

Provide vital paraprofessional support and program information to team members and community partners.

Coordinate with assessors, clients, representatives, agencies, and care providers to support scheduling assessments and Assessment Unit notices.

If you’re detail-oriented, organized, and motivated to make a difference, we would love to hear from you.

This position requires frequent travel within the state of Alaska.

Our organization, mission, and culture:

This position is part of the Senior and Disabilities Services (SDS) Assessment Unit. SDS promotes the health, well-being, and safety of Alaskans with disabilities, seniors, and vulnerable adults by connecting them with quality services that support independence, choice, and dignity. We work with our partners to ensure services are managed responsibly, delivered with integrity, and designed to build inclusive communities where all people are respected and valued.

The benefits of joining our team:

We offer a dynamic, mission-driven work environment where your efforts directly improve the lives of Alaskans with disabilities, seniors, and vulnerable adults. Our team helps people access safe, quality services that support independence and allow them to live in the communities they choose. We value dignity, choice, and growth, and we support our staff through learning opportunities and a healthy work-life balance.

The working environment you can expect:

This position is located in Anchorage, Alaska. Our office is in Northeast Anchorage (1835 Bragaw St Ste 350). It is near Costco, East High School, various restaurants, and a coffee shop. Parking is readily available at the building.

Our team consists of 18 assessors, 3 supervisors, and currently 2 support staff who work closely and cooperatively under the direction of the Assessment Unit Manager. Our working environment is supportive and collaborative, where we believe in helping each other succeed

This position offers a hybrid remote work agreement once a probationary period is completed.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Customer Service:

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Computer Skills:

Uses computers, software applications, databases, and automated systems to accomplish work.

Oral and Written Communication:

Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately

Special Notice:

This position requires frequent travel (1 to 3 times a month) to remote areas of Alaska via small aircraft.

A valid and current Alaskan Driver's License is required at the time of appointment.

To view the general description and example of duties for this job class, please go to the following link and search for

Senior Services Technician

:

https://www.governmentjobs.com/careers/Alaska/

classspecs

.

Minimum Qualifications

High school graduation or equivalent:

AND

Three years of clerical experience, including one year in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration, or a closely related field.

Substitution: College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.

Additional Required Information

At the time of the interview, please provide the following:

Three professional references, including at least

one current or former superviso

r, if not already included with your application. Be sure to include each reference’s name,

active email address

, and current phone number, if not already included in your application.

A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) if using to support that you meet the minimum qualifications and if not already included in your application.

Please read the information below carefully. This applies to your application submission.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application  If you have not obtained a degree, please indicate the number of units completed  Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application  (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts)  Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying.

The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment.

A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may no