Retail Sales Associate

Retail

Retail Sales Associate

$16.00 - $20.00 / hour

Ketchikan

Retail Sales Associates serve as a customer service representative for guests at The Mill at Ward Cove; assist guests with purchases; prepare and stock merchandise for sale; perform inventory control duties; organize and distribute merchandise. Perform other duties related to the successful operation of the retail store including cleaning and moderate lifting.

Supervisory Responsibilities:

None

Duties/Responsibilities:

Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers;

Maintain an awareness of the all-product knowledge information, merchandise promotions, test merchandise and advertisements;

Always demonstrate outstanding guest service and professionalism;

Assist in floor moves, merchandising, display maintenance and store housekeeping;

Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensures re-wraps are done promptly;

Adhere to all company policies, procedures, and practices including signing, pricing, and loss prevention;

Knowledge and promotion of all Ward Cove venues and retail;

Prepare, clean and organize all equipment and supplies for each day’s needs;

Participate in all required training and educational clinics;

Attend all safety training, meetings, and clinics;

Maintain current knowledge of all safety procedures;

Work as greeters to welcome guests and conduct guest orientations;

Answer and address any guest concerns or questions;

Assist with monitoring inventories of supplies; ensuring venues are clean and in top condition;

Work a flexible schedule;

Performs other duties as assigned.

Required Skills/Abilities:

Ability to process information/merchandise through Point-of-Sale computer system;

Ability to communicate, read, count, and write accurately to complete all documentation;

Ability to learn, retain and communicate information about retail products to cruise ship guests for sales and upselling of retail items;

Must understand that exemplary customer service is a top priority and be able to communicate in a professional, friendly, and accurate manner;

Accuracy in cash handling and a keen eye for detail;

Must be flexible and able to produce appropriate solutions quickly, working across the organization at times;

Must be able to find creative solutions to unique problems and employ a logical and organized thought process;

Should possess good computer skills and be able to learn the internal booking system and accurately enter information.

Education and Experience:

Previous retail sales experience preferred, but is not required

Physical Requirements:

Prolonged periods standing for 8 hours or more and walking.

Work in a demanding environment with crowds.

Must be able to lift up to 50 pounds at times.

Read more