Retail Clerk

Retail Clerk

$15.00 / hour

Ketchikan

The Retail Clerk welcomes all guests to the Cape Fox Village Store and assists with their needs pertaining to their visit.  The Retail Clerk will take great pride in the store’s appearance, keeping it neat, removing litter and debris, handling retail purchases, stock store merchandise and other duties as assigned.

Essential Functions and Responsibilities

Provide personable and friendly interaction with customers.

Exhibit good communication skills.

Answer product questions, locations, and promotions and make suggestions to customers.

Assist customers in finding the items they are looking for and assist with purchasing decisions.

Proficiently use a cash register to handle transactions at the point of sale, taking cash, credit and other forms of payment.

Make change for customers and provide receipts.

Assist customers, staff, volunteers, and visitors as related to retail.

Replenish store merchandise as needed and maintain the store’s appearance by stocking shelves and organizing products.

Resolve problems with other employees and with customers in a professional manner.

Cheerfully share knowledge of local environment and cultural history, practices and today’s lifestyle.

Perform other related duties as assigned.

Work Environment

Work area will be free from debris, dust, spilled liquids, and food particles. Employee will maintain all workspaces in a clean and organized manner.

Work hours will vary between 7am and 7pm and may include weekends and weekdays.  The store is open 7 days a week.

Education and/or Experience

High school diploma or equivalent is preferred.

Previous experience in tourism is desired but not required.

Qualifications and Requirements

Ability to work under pressure, handle stress and deliver professional results.

Long hours and weekends may be required and must be willing to work a variable work schedule.

Must be able to work with difficult customers and guests in a professional manner.

Understand US currency.

Strong written and oral communication skills, organizational skills, and attention to detail.

Ability to work in a fast-paced environment.

Adhere to company policy on uniform and personal hygiene requirements.

Ability to work various hours, weekends, and holidays.

Self-motivated with minimal oversight.

Must be personable and friendly.

Must be able to proficiently operate a cash register.

Ability to problem-solve with employees and guests in a professional manner.

Must have adequate knowledge of local environment and cultural history, practices and lifestyle of today.

Must be able to communicate information on cultural subject matter.

Possess knowledge of company policies and procedures.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

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