Remote Customer Service Representative
Agrosource Group
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Remote Customer Service Representative
Agrosource Group
About AgroSource Group
AgroSource Group is a fast-growing agricultural technology and supply platform. We streamline irrigation solutions for modern farmers and commercial growers. We are scaling our remote support team to provide world-class service to our expanding customer base.
Role Overview
You will resolve customer inquiries regarding irrigation products, orders, and logistics. This role requires technical aptitude, high empathy, and rapid problem-solving skills. You will work 100% remotely to support our clients during core business hours.
Key Responsibilities
Respond to customer inquiries via chat, email, and phone.
Troubleshoot technical issues regarding irrigation equipment and specifications.
Manage and update customer tickets within our helpdesk platform.
Coordinate with logistics partners to track and resolve order delays.
Guide farmers through our digital ordering platform and catalog.
Document recurring customer issues to help improve our product.
Requirements
2+ years of experience in remote customer support roles.
Exceptional written and verbal communication skills in English.
Strong technical troubleshooting skills or background in hardware/agritech.
Quiet workspace with high-speed internet and reliable computer hardware.
Proven ability to manage high-volume ticketing queues independently.
What We Offer
Competitive base salary based on experience.
100% remote work flexibility.
Comprehensive health, dental, and vision benefits.
Home office equipment stipend.
Santa Maria, CA
20 day(s) ago
Tribal Affiliation(s)
Any Affiliation
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Posted on Alaska Jobs — the daily board for Alaska public-sector work. https://alaskajobs.org/job/remote-customer-service-representative-18475