Protective Services Specialist 4

Job Description

This position is open to current

Department of Family and Community Services employees only.

Please check the definition below to determine if you qualify.

The Department of Family and Community Services,

Office of Children's Services (OCS)

is

recruiting for a full-time

Protective Service Specialist 4

located in

Ketchikan, Alaska.

What You Will Be Doing

• Supervise and support a team of Protective Services staff, including hiring decisions, performance evaluations, training, and disciplinary actions.

• Oversee and coordinate social service programs, ensure quality casework, and handle complex or high-need cases directly.

• Develop resources, collaborate with community and state partners, and represent the agency in court and public education settings.

• Recommend policies and procedures, maintain effective working relationships, and prepare required records and reports.

Our Organization, Mission, and Culture

The

Office of Children's Services

strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.

The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.

Everything we do is underpinned by our

Core Values

.

Benefits of Joining Our Team

We work as a team through collaboration towards common goals to serve positive outcomes for families. We strive for a tight knit group, offering support to one another and contributing to a positive atmosphere. The Office of Children's Services has great potential for career advancement.

Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information.

Working Environment You Can Expect

The Office of Children’s Services Ketchikan Field Office is located in the downtown State Office Building across the street from the Ketchikan Police Department. We are conveniently located near shops, restaurants, as well as the bus line. We Serve the City of Ketchikan along with residents in the Ketchikan Gateway Borough; the combined population is approximately 14,000. Ketchikan is the hub community for lower Southeast Alaska, located in the most southern end of the State of Alaska. The Ketchikan Office also provides back up to the Craig Field Office which is located on Prince of Wales Island.

For information on the Ketchikan community (including schools, hospitals, housing) please review the

Alaska Community Profiles

.

We Are Seeking a Candidate with the Following Competencies:

Decision Making | Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

Managing Performance | Takes responsibility for employees' performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees' efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.), ensuring feedback, and addressing performance problems and issues promptly.

Resilience | Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.

Special Note

This position requires a valid Alaska driver's license.

Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.

For positions in this job class, a child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.

The successful candidate may be required to attend multiple training courses normally located in Anchorage.

A cover letter is NOT required for this position.

Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for a Protective Services Specialist 4 please go to the following link:

https://www.governmentjobs.com/careers/alaska/classspecs/892158?keywords=protective%20services%20specialist&pagetype=classSpecifications

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in

Analytical Thinking/Problem Solving:

Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Integrity/Honesty

: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.

Interpersonal Skills:

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Oral Communication

: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.

W

riting:

Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

T

echnical Credibility:

Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

Developing Others:

Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.

Influencing/Negotiating:

Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.

equivalent to those typically gained by

Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or progressively responsible professional experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgmen