Protective Services Specialist 2

Job Description

The Department of Corrections, Division of Health and Rehabilitative Services, is recruiting for a Protective Services Specialist 2 located in Anchorage, Alaska.

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What You Will Be Doing:

The Alaska Department of Corrections is seeking a motivated and experienced Protective Services Specialist 2 to provide a wide range of services that support reentry processes and directly address the needs of individuals transitioning from incarceration.

This position will engage individuals both pre- and post-release to strengthen continuity of care, make referrals to programs and resources that promote successful reentry, and offer direct support as needed.

The position will collaborate closely with community partners and DOC staff involved in the reentry process to coordinate service delivery, share information, and strengthen partnerships statewide.

Drawing on knowledge of community resources and service systems, this position will contribute to ongoing service delivery and help advance new reentry initiatives.

Our Mission, Values, and Culture:

The Alaska Department of Corrections, Division of Health and Rehabilitative Services (HARS) is committed to the mission of providing timely, evidence-based care and rehabilitative services through a multidisciplinary approach grounded in professionalism, quality, and safety.

This position supports that mission through the promotion and delivery of a comprehensive set of services and activities that support successful reentry and ultimately, reduced recidivism.

Through collaboration with institutional staff, contractors, and community partners, this work contributes to safer facilities, improved outcomes for incarcerated individuals, and responsible stewardship of public resources.

Benefits of Joining Our Team:

Joining our team provides the opportunity to make a meaningful impact on rehabilitation, community partnerships, and successful reentry outcomes for incarcerated individuals across Alaska.

Team members are part of a mission-driven environment that values professionalism, teamwork, continuous improvement, and service to Alaska’s communities.

While most duties will be conducted within an office setting, this position offers extensive collaboration with professionals throughout DOC institutions and may offer opportunities to travel to correctional facilities, allowing staff to build strong partnerships and gain broad operational experience.

Employees are encouraged to pursue professional growth through training, conferences, cross-functional projects, and involvement in innovative educational and vocational initiatives.

Following successful completion of probation, limited telework opportunities may be available based on operational needs and supervisory approval.

The Working Environment You Can Expect:

This position is based out of a DOC office on Bragaw Street in Anchorage, providing a professional office environment with frequent collaboration among multidisciplinary staff and partners across the state.

Daily work includes regular communication with facility staff through Microsoft Teams, email, and meetings, as well as routine statewide travel and on-site visits to correctional institutions, primarily within educational, administrative, and program spaces with limited inmate contact.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations

Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications.

Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in

Analytical Thinking/Problem Solving:

Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Customer Service:

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Integrity/Honesty:

Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Interpersonal Skills:

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Oral Communication:

Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Writing:

Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

Equivalent to those typically gained by:

Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or progressively responsible professional experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as