Program Assistant

Position Summary:

Assist Program Manager in the daily organization of schedules, data collection, policy, and procedures, along with information distribution as clerical support.

Core Competencies:

The Program Assistant must be able to demonstrate competency in the following areas:

• Approachability.

• Attention to detail.

• Dealing with change.

• Composure.

• Interpersonal skills.

• Time management/prioritization.

Responsibilities:

• Greet and assist visitors and clients, both in person and telephonically, and direct the individual or calls to the Program Manager, or appropriate staff.

• Keep records of client funds and treatment payments.

• Prepare monthly program reports for review by the Program Manager.

• Prepare and maintain all computerized client data base for archived clients following agency confidentiality policies and procedures.

• Documents all client services using Akeela’s designated ‘Electronic Health Record’ (ERH) and maintains accurate and timely client records in accordance with Akeela policy.

• In the absence or unavailability of counseling staff, provide information and referral upon request to telephone callers and walk-in clients.

• Provide clerical support to program staff.

• Ability to organize and to meet time deadlines.

• To maintain confidentiality as required by Akeela policies.

• Strong verbal and written communication skills.

• Ability to work independently.

• Understanding of professional office procedures and filing systems.

• Record statistical data and prepare reports to agency standards such as emergency preparedness drills.

• Prepare finance requests on a regular basis for Program Managers approval.

• Be a liaison between the program and community resources and referrals.

• Ability to work with a variety of office equipment and applications, including, but not limited to, copiers, postage machines, computers, printers, Microsoft Word, Excel, Adobe.

• Perform other duties as assigned.

Qualifications and Requirements:

• High school degree or equivalent required.

• One (1) years of receptionist and/or clerical experience required.