PFD Specialist 1 (Initial Processing Section Supervisor)

Job Description

Come join the State of Alaska!

This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more.

The Department of Revenue, Permanent Fund Dividend Division is recruiting for an Initial Processing Section Supervisor in Juneau!

This position is open to Alaska Residents only. Please check our

residency definition

to determine if you qualify.

What You Will Be Doing:

The Permanent Fund Dividend Division’s PFD Specialist 1 is responsible for creating and maintaining all procedures relevant to the Initial Processing Section (IPS) unit and approving the work completed by the unit.  This includes, but is not limited to:

Develop, implement and modify plans to process internally and externally generated streams of written communication between the division, applicants, state and federal agencies, and third parties (such as debt collectors), ensuring that processing deadlines are met.

Organize and assign work in collaboration with group leads and satellite office supervisors.

Provide a training program for state-wide division operational staff (imaging, data entry, mail processing and advanced clerical).

Supervise and recruit Juneau operational staff (imaging, data entry, mail processing and advanced clerical). This includes supervising between five to seven Office Assistant 1-3’s, two of which are seasonal.

Perform quality control, independently and through advanced clerical staff.

Analyze results to assess where process improvements can be implemented.

Coordinate priorities and processes with other functional managers and supervisors.

Mission and Values/Culture:

The Alaska Permanent Fund Dividend Division’s mission is to administer the permanent fund dividend program assuring that all eligible Alaskans receive timely dividends, fraud is prosecuted, and all internal and external stakeholders are treated with respect

Benefits of Joining Our Team:

The Permanent Fund Dividend Division is a state agency most Alaskan’s interact with. Team members influence public opinion on state service. Benefits of working for the State of Alaska include a Monday through Friday 8 AM to 4:30 PM workday, covered parking in the parking garage, open parking is in the general parking lots, health insurance, retirement benefits, paid leave, and paid holidays. Please click on the "Benefits" tab at the top of this bulletin for more information. As a public employee, you may be eligible for the Public Service Loan Forgiveness Program (PSLF), which forgives the remaining balance on certain student loans after 120 qualifying payments have been made. Visit

https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

for details.

The Working Environment You Can Expect:

This position is located on the 11

th

floor of the State Office Building in downtown Juneau at the PFD’s largest office. The workspace offers an open floor design that allows natural light into the office

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Managing Performance - Takes responsibility for employees’ performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees’ efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.), ensuring feedback, and addressing performance problems and issues promptly.

Change Management - Knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.

Technical Competence - Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

To view the general description and example of duties for the position please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

If you can imagine yourself in this role, we encourage you to apply!

Minimum Qualifications

Competency Based Minimum Qualifications

This job class uses competency based minimum qualifications. The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class.  They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency.  They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines.   A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the minimum required competencies for the job class.

Any combination of education, training, and/or experience that provides the applicant with competencies in

Accountability: Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner.

Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Equivalent to those typically gained by:

Any combination of post-secondary education and/or experience researching and auditing documents and explaining policies, procedures, services or requirements to provide technical information in support of an agency or program.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, on-the-job, and military training), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree, apprenticeships, and trade or vocational schools) and short-duration (such as a seminar, professional development, and micro-credentials i.e., computer science, human resources, project management) programs.

Additional Required Information

**PLEASE READ THE FOLLOWING CAREFULLY**

DISCLOSURE OF PRIOR STATE EMPLOYMENT

All employment with the State o