PC Technician II or III

Kodiak Area Native Association (KANA) is a Tribal health organization committed to elevating the lives of the people we serve. Technology is at the heart of delivering exceptional healthcare, connecting remote communities, and supporting the employees who make our mission possible.

Whether you're launching your IT career or bringing years of enterprise technology experience, KANA offers opportunities for professional growth while working with modern infrastructure, cloud technologies, healthcare applications, and cybersecurity initiatives that directly impact patient care.

Benefits & Perks

401(k) retirement plan with a 7% employer contribution beginning in year two, paid regardless of employee contribution

Paid Parental Leave

80% employer-paid medical, dental, and vision coverage

Access to 20+ medical plan options through federal OPM benefits

Employer-paid life insurance at 2.5x annual salary

AD&D, short-term, and long-term disability coverage

Generous paid time off and 13 paid holidays

Free gym membership to the KANA Wellness Center

Employee Assistance Program (EAP)

Tuition assistance and reimbursement programs

Professional development and industry certification support

Career advancement opportunities within Information Technology

Potential temporary housing assistance for relocating employees, based on availability

Position Overview

The

PC Technician II & III

provides desktop, network, and technical support services for KANA employees across multiple locations, ensuring technology systems remain secure, reliable, and available. Depending on experience and qualifications, technicians are hired at Level I, II, or III and are provided opportunities for advancement as they develop technical expertise and assume greater responsibility.

This role supports end-user devices, printers, mobile devices, telephone systems, healthcare applications, Microsoft technologies, and enterprise infrastructure while delivering exceptional customer service to staff throughout the organization.

Key Responsibilities

Technical Support

Install, configure, maintain, and troubleshoot desktop and laptop computers, printers, mobile devices, and related hardware

Diagnose and resolve hardware, software, and connectivity issues

Respond to Help Desk requests and provide timely customer support

Configure user accounts, permissions, and basic Active Directory administration

Support Microsoft Office, Windows operating systems, and other enterprise software

Provide user training and technical assistance to employees

Install, terminate, and troubleshoot network cabling as needed

Maintain accurate inventory of IT equipment and software assets

Support electronic medical record (EMR) applications including Cerner, Dentrix, and other clinical systems

Create and maintain technical documentation and knowledge base articles

Infrastructure & Systems Support

As technicians advance through the career ladder, responsibilities expand to include:

Support LAN, WAN, Wi-Fi, and network security operations

Assist with Microsoft Active Directory and server administration

Support enterprise telephone systems and unified communications

Configure and manage mobile devices through Mobile Device Management (MDM)

Assist with server maintenance, patching, upgrades, and system monitoring

Support virtualization, shared storage, backup, and disaster recovery systems

Assist with enterprise infrastructure projects and technology deployments

Monitor server health and system performance

Coordinate with vendors on hardware replacement and technical support

Prepare purchase requests, technology quotes, and equipment procurement documentation

Advanced Responsibilities (Level III)

Technicians hired or promoted to Level III may also:

Serve as the senior technical escalation point for Help Desk staff

Independently troubleshoot complex infrastructure and systems issues

Assist in administering Windows Server, Linux, VMware, and virtual infrastructure

Implement and support enterprise backup and recovery solutions

Configure network services, shared storage, and security systems

Assist with planning and implementing organization-wide technology projects

Document advanced technical procedures and system implementations

Mentor junior technicians and provide technical guidance to the IT team

Qualifications

PC Technician II

One year of professional IT experience or equivalent education with a technology emphasis

Experience supporting desktops, printers, mobile devices, and Microsoft environments

Cisco or Microsoft certifications preferred

Ability to work independently with moderate supervision

PC Technician III

Three years of progressively responsible IT support experience or an equivalent combination of education and experience

Experience supporting enterprise servers, virtualization, networking, and infrastructure

Cisco, Microsoft, VMware, Security+, or related certifications preferred

Knowledge of scripting, server administration, and enterprise technologies is highly desirable

Ability to independently resolve complex technical issues and lead technical initiatives

What We're Looking For

Successful candidates will demonstrate:

Excellent customer service and communication skills

Strong troubleshooting and analytical abilities

Initiative and continuous learning

Organization and attention to detail

Ability to prioritize multiple technical issues

Commitment to teamwork and collaboration

Professionalism and integrity when handling sensitive information

Willingness to travel to remote communities by small aircraft when needed

Work Schedule

KANA's standard work schedule is

37.5 working hours per week

, consisting of

7.5 paid working hours per day plus a one-hour unpaid lunch break

(8.5 hours on site per day).

Our Values

KANA's work is guided by

Courtesy, Caring, Respect, Sharing, and Pride

. We seek technology professionals who embody these values by providing outstanding customer service, maintaining secure and reliable systems, and supporting the mission of delivering exceptional healthcare throughout the Kodiak region.

Life in Kodiak

Kodiak offers the opportunity to build a rewarding IT career while enjoying Alaska's spectacular coastal lifestyle. From world-class fishing and hiking to abundant wildlife and a close-knit community, you'll find a unique balance between meaningful work and unforgettable outdoor adventure. Whether you're supporting healthcare technology in Kodiak or helping connect remote village clinics, your work will make a lasting difference every day.