Office Manager

Office and Dock

Office Manager

$30.00 / hour

Skagway

SUMMARY

Alaska X Office Manager Position serves both on the dock and in the office. Maintains open communication with cruise line shore excursions staff, Alaska X staff, and guests to ensure that the tours depart on time with the correct number of passengers. Manages drivers, dock, and office staff. Responsible for confirming the tour numbers on the docks, informing associated parties, and settling at the end of the day.

MAIN JOB RESPONSIBILITIES

Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them

Responds to all phone calls and emails received from ships, guests, and coworkers in a timely fashion

Trains staff

Ensures employees are following company policies

Maintains accurate up-to-date daily tour dispatch sheets, comparison spreadsheets, and complete tour spreadsheets

Maintains and distributes inventory

Runs errands as needed

Maintains the cleanliness of the office

Notifies independent tour companies of available space on departures

Notifies ships when the final tour has returned

When in office, responds to all guest inquiries and strives to close the sale by providing guests accurate information regarding the tour options

Serves as a liaison between Alaska X and cruise ships by developing a positive working relationship with shore excursions staff and utilizing this relationship in various situations

Gathers guests from the cruise ships, and independent tour companies, and interacts with them on the dock while waiting for the driver’s arrival

Ensures all tours leave on time and with the correct number of passengers

Collects guests’ tickets from the drivers, verifies the count of the tickets, and settles for the tickets at the end of the day, recalling situations that may have occurred while on duty should a discrepancy arise

Continuously verifies and communicates accurate information with shore excursions staff, company personnel, and guests

Provides guests and prospective guests with quality information regarding the tours

Maintains an accurate and legible daily tour dispatch throughout the day

Ensures that all daily tour information is recorded in the appropriate places or sent to the appropriate individuals at the end of each day

Strives to sell additional tickets while on the dock by maintaining a professional image

Adhering to all company policies

Striving to accomplish goals discussed with management during the monthly evaluations.

Job Requirements

Certified or able to get certified in First Aid/CPR.

Able to lift up to 50 lbs.

Legally eligible to work in the US.

CDL with Passenger endorsement is preferred but not required.

Must be 21 years or older.

Alaska X provides equal employment opportunities (EEO) to all employees and applicants for employment without regards to race, national origin, age, color, religion, gender, sexual orientation, disability, marital status, pregnancy, veteran status or any other protected characteristic in accordance with federal, state and local laws.

This policy applies to all terms and conditions of employment. The company will make reasonable accommodations, including modification of company policies and procedures in appropriate cases for qualified individuals with disabilities if it can do so without undue hardship.

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