Office Assistant 4 (12-1977)

Job Description

The recruitment is exempt from the hiring freeze (Administrative Order 358)

** T

his recruitment is open only to current Department of Public Safety employees or those having transfer or rehire rights to this job classification**

WHAT YOU WILL BE DOING:

The Office Assistant 4 serves as a lead administrative support professional and plays a key role in representing the Alaska State Troopers to the community. This position oversees the daily operations of the front office, ensuring efficient, professional, and consistent service. Responsibilities include developing and implementing office policies and procedures, providing direct supervision and guidance to Office Assistant 2 staff, and coordinating training across a variety of administrative tasks. The Office Assistant 4 maintains effective communication with internal and external agencies, supports staff in handling public interactions, and ensures the front office operates with a high level of accuracy, responsiveness, and integrity.

OUR ORGANIZATION, MISSION, AND CULTURE:

The Office Assistant 4 supports the Department of Public Safety’s mission by keeping the front office running smoothly so Troopers can stay focused on preserving peace, enforcing laws, and protecting the public. By directing workflow and providing reliable administrative support, this position strengthens the team that serves the Kenai Peninsula and helps ensure efficient, high-quality law enforcement for the community.

THE BENEFITS OF JOINING OUR TEAM:

The incumbent will work with a team of highly dedicated, hardworking individuals committed to the common goal of promoting public safety, supporting law enforcement efforts, and serving our community. Work hours are Monday-Friday, 8:00AM – 4:30PM.

THE WORKING CONDITIONS YOU CAN EXPECT:

This position is located at the Soldotna State Trooper Post on Kalifornsky Beach Road in Soldotna. Office space consists of individual workstations in an open space near the front lobby/reception area, where interaction with the public occurs. The office space is shared with other Office Assistants and is the central hub of our main office equipment used by other staff in the building. The incumbent must be able to work with frequent interruptions, work well with others, and be able to multi-task in order to be successful in this position.

WHAT WE ARE LOOKING FOR:

Teaching Others

: Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor.

Teamwork

: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Attention to Detail

: Is thorough when performing work and conscientious about attending to detail

Public Service Motivation

: Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.

Supervision

: Plans, distributes, and monitors work assignments; sets task priorities; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner. Assignments include the authority and responsibility to recommend or independently take action to employ (i.e., appoint, transfer, promote), discipline or discharge, or adjudicate grievances of direct reports

The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property.  All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team.

More information about the Department of P

ublic Safety can be found on our website:

http://dps.alaska.gov/

Minimum Qualifications

High school diploma or the equivalent.

AND

One year of office work experience providing a broad range of clerical support that includes performing reception duties, answering routine questions on services or products, retrieving information from electronic or hard copy files, recording expenditures and receipts, or typing routine correspondence.

Special Note:

"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular Alaska driver's license and be 18 years of age or older.

Some positions in this class may require skill in typing. Recruitment and selection may include this requirement.

Additional Required Information

C

OVER LETTER

A cover letter is NOT required for this position.

Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

BACKGROUND CHECK

This position requires the incumbent to submit to a fingerprint based criminal history background check.  Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.

CONFIDENTIALITY AGREEMENT

The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

Applications will be reviewed to determine if minimum qualifications are met.   Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package.  Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time.  Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

NOTE: Attaching a resume or curriculum vitae is not an alternative to

filling out the a