Office Assistant 2

Job Description

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Workers Compensation, is recruiting for an

Office Assistant 2 located in Juneau!

No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 10.

What You Will Be Doing:

This position serves as the first point of contact for the Division's Juneau office and helps ensure the public receives prompt, professional assistance.

You will greet visitors, answer and route telephone calls, monitor the Division's shared email account, and direct questions and documents to the appropriate staff.

You will receive, date-stamp, scan, distribute, and maintain incoming mail and filings; assist with outgoing mail and routine office records; and provide general clerical support using Microsoft Office and the Division's case management system.

The position offers a good introduction to workers' compensation and state service, with training provided on procedures and systems.

Our Mission, Values, and Culture:

The Division of Workers' Compensation administers the Alaska Workers' Compensation Act and supports the fair, efficient delivery of benefits and services to injured workers, employers, and other stakeholders. This position contributes by ensuring communications and documents reach the appropriate staff promptly and by providing a welcoming, reliable point of contact for the public. Our team values accuracy, helpful service, professionalism, and respect.

Benefits of Joining Our Team:

Joining our team offers a stable public-service career, hands-on training, and broad exposure to Division operations. Because this position works with staff and customers throughout the Division, it is a strong opportunity to build administrative skills and learn about workers' compensation and state government. You will work with a team that values questions, steady growth, and dependable service. The State of Alaska also offers a comprehensive benefits package and opportunities for advancement.

The Working Environment You Can Expect:

This position is located in the Division's Juneau office and works on site at the reception desk during regular business hours. The work is performed in a professional office environment with frequent contact by email, telephone, mail, and in person, along with regular computer-based clerical work; travel is not required.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Attention to Detail

: Is thorough when performing work and conscientious about attending to detail.

Customer Service

: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Computer Skills

: Uses computers, software applications, databases, and automated systems to accomplish work.

Manages and Organizes Information

: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.

Reading Comprehension

: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

High school diploma or the equivalent.

AND

One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution:

Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note:

"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

Additional Required Information

**

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

**

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet

Alaska Residency Requirements

in order to be considered for employment at this time.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

APPLICATION NOTICE

You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “

How to Apply

” page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration.

If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment.

If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at t