Network and Telecommunications Specialist 1

Job Description

**Classification Notice**

This Position Description is currently being reviewed by the Division of Personnel & Labor Relations, Classification Section. Depending on the outcome of the allocation, this recruitment pool may or may not be utilized to fill this vacancy.

This position is open to Alaska Residents only.

Please check our

residency definition

to determine if you qualify.

This position is being recruited for in Anchorage.

What you will be doing:

This position is responsible for providing independent technical support services to State of Alaska employees at the Department of Environmental Conservation in Anchorage.  The incumbent troubleshoots and resolves hardware, software and network IT issues, tracking resolutions in a ticketing system.  The position plans, implements, maintains, and decommissions servers to migrate to enterprise data solutions. Primary duties and responsibilities include:

Junior Level Server and Infrastructure Support, utilizing VSphere and Azure tools

Active Directory Administration

Backup and Recovery Solutions

Sharepoint Administrator

Tier 2 Ticket Escalations

Utilizing Microsoft Endpoint Configuration Manager for Images and patching

Liaison between various teams, including Security, Networking and Platform Services

Building and deploying Powershell Scripts for systems administration

Cisco Meraki configuration and monitoring

Licensing

Our organization, mission, and culture:

The mission of the Department of Environmental Conservation (DEC) is to conserve, improve and protect Alaska’s natural resources and environment to enhance the health, safety, economic and social well-being of Alaskans. We at DAS IT Support work closely with several divisions at DEC to help achieve our mission.

The DAS IT Support section works as a team with OIT Telecom, Data Center, Strategy & Agency Services, and the State Security Office (SSO) to keep departments technologically operational and secure.

The benefits of joining our team:

We are a dynamic, diverse, high performing team with flexible schedules and camaraderie across worksites.  You will have the opportunity to use your technical expertise to serve teams of skilled people who are dedicated to helping Alaskans in many diverse fields.  There are opportunities to learn the dynamics of IT as well as how other business units rely on and utilize IT to meet goals. You'll gain experience supporting a wide variety of technologies, participate in meaningful technology projects, and working alongside experienced IT professionals.

The working environment you can expect:

This is an ever-changing environment. The State offers a solid benefit package that includes retirement and health insurance options and a competitive salary. Scenic walks, grocery stores, and restaraunts are all within walking distance of the office. Ample parking is available at no cost to the employee.

We are looking for a candidate that has experience in the following areas:

The Person we are looking for to fill this position will encapsulate the following desired competencies to contribute to the success of the DAS IT Support team:

Customer/Quality Focus:

Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.

Interpersonal Skills:

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Technical Competence:

Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Technical Documentation:

Knowledge of procedures for developing technical and operational support documentation.

Technical Problem Solving:

Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Computers:

Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming.

Special Notice:

A valid driver's license is required

The ability to pass an APSIN security clearance background check.

The ability to pass a Federal Tax Information security clearance background check

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications.

Please ensure your application

(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in:

Configuration Management:

Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.

Learning:

Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.

Network Management:

Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.

Technical Problem Solving:

Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Equivalent to those typically gained by:

Training in computer science, information technology, computer engineering, or a similar field or experience in monitoring networks, documenting network problems, and providing technical support to network users.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Additional Required Information

DOCUMENTS REQUIRED AT THE TIME OF THE INTERV