Motor Vehicle Office Manager 1 (12-5352)

Job Description

This position is open to Alaska Residents only. Please check our

residency definition

to determine if you qualify.

What You Will Be Doing

As a Motor Vehicle Office Manager 1 (OM1) at the DMV, you will be at the forefront of delivering efficient, customer-focused service while managing and optimizing office performance. In this role, you will:

Lead a team of MVCSRI professionals ensuring accuracy, consistency, and compliance in both the Anchorage Public Service office and a team in our Eagle River location.

Oversee the processing of identification documents, vehicle titles, and registrations, verifying accuracy and legality.

Work in the Anchorage Public Service location.

Communicate DMV policies and regulations clearly and effectively to the public.

Utilize your management and organizational skills to streamline operations, improve customer satisfaction, and support the success of both in-person and remote offices.

If you are a strong communicator who can navigate complex policy, support staff, and maintain high operational standards across a distributed network, this position offers meaningful leadership responsibility and the opportunity to strengthen DMV services statewide.

Our Organization, Mission, and Culture

The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

Ability:

We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling vehicles and boats, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.

Customer Focused:

We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the need of our diverse communities.

Passionate People:

We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork.

Expertise:

SME is ME! We are a solutions-oriented organization of subject matter expertise that provides accurate and efficient services to our communities.

Champions of Change:

We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

Why Join the Alaska DMV?

When you become part of the Alaska DMV team, you’re not just starting a job—you’re launching a meaningful career in public service. Here’s what you can look forward to:

Make a Real Impact:

Help Alaskans access essential services while contributing to safer roads and stronger communities.

Develop Your Skills:

Sharpen your communication, problem-solving, and analytical abilities in a role that offers variety and challenge.

Career Advancement:

We’re committed to helping you grow professionally through training and promotional opportunities.

Balanced Schedule:

Enjoy a Monday–Friday, 8 AM – 5 PM schedule with an hour lunch—no late nights or weekends required.

Supportive Team:

Work alongside dedicated colleagues and managers who are invested in your success.

The Working Environment You Can Expect

Join the Anchorage DMV team at our University Center location 4001 Ingra Street, Ste. 101, Anchorage, AK 99503, where you’ll work in a fast-paced and rewarding environment while mentoring a team of highly dedicated individuals for long-term success. With stunning Alaskan scenery right outside your door, you’ll be part of a team committed to providing exceptional service.

Here’s what you can expect:

Mentorship and Leadership: Guide and develop your team members, helping them achieve long-term growth and success.

Team Collaboration: Work closely with reps and office managers, ensuring smooth daily operations and customer satisfaction.

Public Service: Assist customers with IDs, titles, and road exams, while explaining policies and ensuring compliance.

Dynamic Setting: The role is primarily on-site, with occasional travel for training and outreach.

Fast-Paced and Fulfilling: You’ll thrive in an environment that values mentorship, efficiency, and professionalism, while making a real difference in the lives of Alaskans.

If you’re looking for purpose-driven work where you can mentor and inspire others in a collaborative setting, the Anchorage DMV is the perfect place to grow your career.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.

Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.

Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.

Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

Minimum Qualifications

One year of experience leading the work of employees performing motor vehicle licensing, titling, registration, and compliance functions. This experience is met by service as a Motor Vehicle Customer Service Representative 3 with the State of Alaska, or the equivalent elsewhere.

OR

One year of experience supervising employees who perform cash-handling and provide services to customers; review and act on legal documents for transactions such as business incorporation, real property transfer, or tax filing; provide operator training for vehicles, heavy equipment, commercial vehicles, or aircraft; or provide inspection and enforcement of regulations covering heavy equipment, commercial vehicles, vessels, or aircraft. The cash-handling and customer service experience includes such work as retail sales supervisor, travel office supervisor, restaurant manager, bank teller supervisor, and so on.

OR

Two years of experience performing advanced-level motor vehicle licensing, titling, registration, and compliance functions that included conducting practical skill testing of applicants for non-commercial, motorcycle, or commercial driver licenses. This experience is met by service as a Motor Vehicle Customer Service Representative 2 with the State of Alaska, or the equivalent elsewhere.

OR

A bachelor’s degree from an accredited college.

Special Note:

A background check of criminal justice information will be conducted upon initial employment.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our

residency definition

to determine if you qualify.

At time of interview,

please be prepared to provide 3 Professional References.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close