Motor Vehicle Customer Service Representative 1 (12-5202/12-5325)

Job Description

This position is open to Alaska Residents only. Please check our

residency definition

to determine if you qualify.

What You Will Be Doing

The Alaska DMV Call Center is a fast-paced, high-morale team dedicated to providing accurate, friendly, and professional support to customers across Alaska and the United States. As a Motor Vehicle Customer Service Representative 1 (MVCSR1), you will answer inbound calls and guide customers through a wide range of DMV transactions, including credential issuance, driving privileges, vehicle titling, registration, temporary registrations, and specialty permits.

This role requires thorough knowledge of Alaska statutes, policies, and procedures, as well as the ability to clearly explain regulations and next steps to the public over the phone. You will help customers navigate processes, understand requirements, and resolve concerns while maintaining patience, professionalism, and exceptional customer service.

This is a flexible hybrid position that allows you to work from home while being part of a supportive team that values communication, collaboration, and continuous improvement. Occasional in-office presence at the Anchorage Field Office is required for mandatory trainings, operational needs, and in circumstances where connectivity or equipment issues impact the ability to perform duties remotely

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Our Organization, Mission, and Culture

ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.

CUSTOMER FOCUSED: We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.

PASSIONATE PEOPLE: We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.

EXPERTISE: Subject Matter Expert is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.

CHAMPIONS OF CHANGE: We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

Working in the State of Alaska DMV Call Center offers a rewarding and supportive environment with meaningful opportunities for growth. Staff have clear career advancement pathways, including roles such as MVCSR II conducting road exams and MVCSR III supporting complex issues alongside leadership. The DMV’s diverse job functions help develop strong communication, analytical, and problem-solving skills while serving the people of Alaska.

We value dedication, communication, and teamwork, and we encourage professional development through ongoing training and application opportunities. Employees enjoy a stable work structure, a dependable paycheck, paid holidays and leave, and comprehensive health and retirement benefits. Our team is a group of committed individuals who care deeply about both our customers and each other, working collaboratively in a dynamic and fast-paced environment.

This is a flexible hybrid position that allows you to work from home while being part of a supportive team that values communication, collaboration, and continuous improvement. Upon successful completion of probation, employees become eligible for full-time telework. Occasional in-office presence at the Anchorage Field Office is required for mandatory trainings, operational needs, and in circumstances where connectivity or equipment issues impact the ability to perform duties remotely.

The Working Environment You Can Expect

You'll be part of a small, supportive team where everyone helps each other out, even while working from home. With a consistent Monday–Friday schedule from 9–5 and the comfort of your own quiet, distraction-free workspace, you can enjoy a steady routine that makes work feel smoother and more manageable.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

Customer Service:

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Computer Skills:

Uses computers, software applications, databases, and automated systems to accomplish work.

Flexibility:

Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty.

Minimum Qualifications

Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.

OR

Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.

Substitution:

Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note:

A background check of criminal justice information will be conducted upon initial employment.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our

residency definition

to determine if you qualify.

APSIN

Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

Background Check (CSS)

The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPER