Manager of Quality Integration

POSITION SUMMARY:

The Manager of Quality Integration supports Anchorage Neighborhood Health Center's mission by coordinating, facilitating, and implementing quality improvement initiatives that improve patient outcomes, operational effectiveness, and the patient and staff experience. Working collaboratively across departments, this position partners with frontline staff, providers, and organizational leaders to identify improvement opportunities, develop sustainable solutions, and integrate best practices into daily operations.

The Manager of Quality Integration serves as ANHC's subject matter expert for quality data, performance measurement, Patient-Centered Medical Home (PCMH) requirements, and Uniform Data System (UDS) reporting. This position utilizes data analytics, quality improvement methodologies, and performance monitoring tools to support organizational goals and foster a culture of continuous improvement. The Manager of Quality Integration emphasizes engaging those closest to the work in identifying barriers, testing solutions, and sustaining improvements over time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Lead and facilitate organizational quality improvement initiatives utilizing established improvement methodologies, including Plan-Do-Study-Act (PDSA) cycles, workflow mapping, root cause analysis, and performance measurement.

Partner with frontline staff, providers, and leaders to identify opportunities for improvement and implement sustainable solutions that enhance patient care, operational effectiveness, and organizational performance.

Facilitate multidisciplinary workgroups, committees, and project teams focused on quality improvement, patient experience, health outcomes, patient safety, operational efficiency, and health equity.

Support the development, implementation, monitoring, and evaluation of quality improvement plans, performance measures, and organizational priorities.

Serve as ANHC's subject matter expert for quality reporting, quality measures, clinical performance indicators, and quality analytics.

Coordinate activities necessary to support compliance grants and accreditation including NCQA Patient-Centered Medical Home (PCMH) and Uniform Data System (UDS) data and other required quality and regulatory reports.

Perform data validation and quality assurance activities to ensure the accuracy, integrity, and reliability of reports, dashboards, and performance measures.

Develop, maintain, and analyze dashboards, scorecards, reports, and other tools that support organizational decision-making and performance monitoring.

Translate complex data, quality measures, and regulatory requirements into meaningful and actionable information for staff, leadership, committees, and the Board of Directors.

Collaborate with clinical, operational, finance, information technology, and leadership teams to support data-driven improvement efforts and reporting accuracy.

Provide education, coaching, and technical assistance related to quality improvement methods, quality measures, population health strategies, and performance reporting.

Assist in preparation of reports, presentations, and analyses for leadership, committees, Board meetings, grant reporting, and regulatory purposes.

Support organizational efforts to promote a culture of continuous quality improvement, accountability, collaboration, and shared learning.

SUPPORTING DUTIES AND RESPONSIBILITIES:

Supports preparation for audits, accreditation reviews, Operational Site Visits (OSVs), and other regulatory assessments through data validation, documentation review, and evidence collection activities.

Assists with maintenance of quality management documentation, performance tracking tools, reporting calendars, and committee records.

Participates in organizational committees, workgroups, and special projects related to quality improvement, patient safety, population health, compliance, and operational excellence.

Assists with monitoring grant, quality program, and value-based care performance requirements as assigned.

Performs other duties as assigned. ANHC's Mission, Vision and Values: Actively supports ANHC's mission, vision and values. Includes using individual skills to add value to the mission: To be a trusted partner in every person's wellness by providing integrated, compassionate, and high-quality health care, regardless of ability to pay; and vision: Accessible care for a healthy Anchorage. Aligns actions around organizational values of RESPECT, COMPASSION, PERSONAL INTEGRITY, EXCELLENCE and COLLABORATIVE SPIRIT and gives priority to organizational mission, vision and values when making decisions.

SUPPORTING DUTIES AND RESPONSIBILITIES:

Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have difficult conversations.

Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.

Confidentiality: Maintains the highest level of confidentiality regarding ANHC records and information relating to ANHC, its customers and employees. Appropriately uses internal confidential information for business purposes only. Responsible for knowledge and compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.

Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.

Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

Results Orientation: Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.

Service Excellence: Has a desire to consistently provide a genuinely exceptional experience to every person, every time. Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.

Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team and leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Quality Improvement & Facilitation: Demonstrates knowledge of quality improvement principles and methods. Effectively facilitates teams and workgroups by engaging staff closest to the work, encouraging collaboration, building consensus, and supporting sustainable change through data-informed decision-making.

Data Analytics & Reporting: D