Loan/Collection Officer 3

Job Description

This position is open to

Alaska Residents only

.

The definition for Alaska residency is here.

https://doa.alaska.gov/dop/recruitment/alaskaRes

You must meet this requirement to apply for this position.

This position is based on-site at our Anchorage office and is not eligible for teleworking. The office is located in the Atwood Building in downtown Anchorage.

Curious about who we are and what we do? We invite you to learn more by visiting our website:

https://www.commerce.alaska.gov/web/inv

The Division of Investments is seeking an exceptional and results driven Loan Officer 3 (PCN 08-9069) to provide leadership and supervision for our Anchorage lending team. This position requires a strong leader with the vision, initiative, and expertise to effectively guide staff, oversee lending operations, and ensure the successful administration of loans across all our nine (9) revolving loan programs.

In this role, you will provide leadership and supervision over some of the most specialized and strategically significant loan programs in the state, programs that directly support industries central to Alaska’s economy, identity, and long-term resilience.

This position requires a professional with demonstrated leadership and supervisory experience, a proven ability to guide and develop staff while managing complex lending operations, and strong financial judgment. The ideal candidate will possess a strong commitment to public service excellence, accountability, and sound decision making.

For the right individual, this opportunity offers significant leadership responsibility, high visibility, and the ability to make a lasting impact on industries vital to the State of Alaska.

If you are a leader who thrives on meaningful impact, embraces accountability, and is driven by work that strengthens communities across Alaska, this is the opportunity you’ll want to compete for.

Could This Be You?

Are you someone who finds real fulfillment in helping Alaska’s people, industries, and communities thrive through responsible lending and strong leadership?

Do you take pride in developing others, guiding a team, elevating their strengths, and helping them grow into their full potential?

Are you a leader who believes public service is about people first, who wants their work to make a lasting difference across Alaska?

Key responsibilities include

:

Provide guidance and support and ensure that all loan activities are conducted professionally and ethically. Oversee the performance and work of subordinate staff, ensuring adherence to all relevant statutes, regulations, policies, procedures, and industry standards.

Exercise full supervisory authority by assigning incoming loan applications and requests according to staff authority levels, competencies, and training needs.

Directly manage workload distribution, resource allocation, and staff scheduling to maintain efficient operations. Provide ongoing coaching, formal training, and corrective action when loan decisions or staff performance do not meet division standards, ensuring compliance and continuous improvement across the team.

Provide excellent customer service to internal and external visitors, prospective, past and present borrowers, board members.

Provide subordinates with performance measures, standards, and objectives; prepare timely evaluations based on established criteria. This involves setting clear performance targets, monitoring progress, and providing regular feedback to their team members.

Travel to both urban and rural communities to promote the division’s loan programs.  Provide information and assistance with loan applications, making presentations to individuals and interested parties, and inspecting properties and business operations that have received division funding.

Working here means joining a team that truly matters. Everything you complete helps Alaskan businesses, families, and communities access the resources they need to thrive. You’re not just leading an office; you’re supporting the entire state.

If you want to be part of a workplace where your reliability is valued, your work makes a real difference, you’ll feel right at home in the Division of Investments.

This is YOUR chance to uphold high standards, strengthen statewide economic development, and leave a lasting impact on the communities we serve.

Our organization, mission and culture:

The Division of Investments has an unwavering commitment to exceptional customer service and is exemplified through proactive engagement with our valued customers.

By fostering positive experiences and forging personal connections, we strengthen relationships within our community and across the state.

The Department of Commerce, Community, and Economic Development’s mission is to promote a healthy economy, strong communities, and protect consumers in Alaska.

The mission of the Division of Investments is to promote economic development in Alaska through direct state lending in industries and areas of the state that are under served or to fulfill a public policy goal.

The Division of Investments, Where Purpose Meets Power

Step into a leadership role where your guidance, decisions, and team development directly influence Alaska’s economic strength. As a Loan Officer 3, you will lead with purpose, provide direction, mentorship, and oversight that will elevate staff performance and uphold the divisions program integrity.

Your lending expertise will amplify this impact, ensuring that every loan you evaluate and every decision you shape supports the people, businesses, and industries that keep Alaska thriving.

At the Division of Investments, lending leadership has real, statewide impact. The expertise you bring to credit analysis, loan structuring, and program oversight helps fishermen’s small commercial fishing businesses as well as other small businesses start and grow with confidence. You’re not just managing a loan, you’re shaping opportunities, empowering communities, and ensuring that Alaska’s public lending programs remain strong, accessible, and responsibly administered.

Your work fuels economic resilience. Your judgment builds trust. Your leadership helps Alaskans succeed.

Our division is collaborative, service-oriented environment where reliability matters because Alaskans depend on it.

Where professionalism and organization aren’t just skills, they’re commitments to integrity and public service.

Where your contributions ripple across one of the most unique economies in the world, from remote rural communities to busy urban hubs.

If you’re ready to work with a dedicated team, and make every job count toward something bigger, this is your opportunity.

Our Working Environment

Step into a workplace where collaboration isn’t just encouraged, it’s the foundation of everything we do. The Division of Investments is a

close-knit team

that values trust, respect, and shared success. Here, you’ll find an environment that is:

Friendly and Welcoming:

From day one, you’re part of a team that supports each other and celebrates achievements together.

Collaborative and Inclusive:

We believe the best ideas come from open dialogue and diverse perspectives. Every voice matters.

Professional Yet Personable:

We maintain high standards of excellence while fostering a relaxed, approachable atmosphere.

Mission-Driven:

Our work has purpose; every task contributes to strengthening Alaska’s economy and serving communities statewide.

This is more than a job! It’s a place where you can

build lasting relationships, make meaningful contributions, and enjoy a positive work-life balance.

To be successful in this position a candidate will need the following core competencies:

Lending/Debt Collection:

Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions.

Accountability and Decision Making:

Holds self and others accountable f