Job Developer & Career Coach

POSITION TITLE: Job Developer & Career Coach

WORK HOURS: Full-time (40 hrs./wk., Mon–Fri, 8 am–5 pm), with flexibility based on program needs.

SUPERVISOR: Career Readiness Manager

TEAM: Center for Workforce Excellence

CLASSIFICATION: Non-Exempt

GENERAL FUNCTION

The  Job Developer & Career Coach works directly within the Center for Workforce Excellence to drive participant success through rapid workforce re-entry, targeted skill development, and sustainable economic self-sufficiency. Operating in a high-impact, dual-capacity role, the incumbent delivers comprehensive work-readiness instruction, individualized career coaching, barrier mitigation, and supportive service funding administration (e.g., transportation, work gear, and OJT reimbursements). Simultaneously, this position aggressively cultivates business partnerships across the Anchorage labor market to negotiate and secure quality job placements, On-the-Job Training (OJTs), internships, and subsidized or unsubsidized employment, ensuring participants receive holistic support from intake through long-term retention.

MAJOR RESPONSIBILITIES

Job Development Pathway Planning & Case Coaching

Provide comprehensive pathway management to identify and eliminate non-academic and non-technical barriers to employment.

Authorize, process, and issue targeted supportive service funding (including interview clothing, transportation assistance, job-start costs, and employer OJT reimbursements) to remove  immediate barriers and secure successful pathway milestone completions and job placements.

Maintain a dynamic network of local community providers to facilitate targeted referrals for housing, childcare, transportation, and advanced vocational training.

Conduct individual labor market surveys to connect participant skills directly with immediate local employment opportunities.

Deliver ongoing follow-up to monitor measurable skill gains and adjust pathway plans to promote long-term self-sufficiency.

Career Coaching, Assessment & Readiness Services

Formulate and adapt individualized Career Action Plans (CAPs), ensuring all coaching directly aligns with Work Services’ Family Self-Sufficiency Plans (FSSP).

Deliver client-centered career coaching, exploration, and goal setting anchored in Nine Star’s Philosophy of Care (Compassion, Excellence, and Collaboration).

Evaluate participant qualifications, core competencies, and employment barriers through structured reviews of resumes, cover letters, and interviewing proficiency.

Deliver targeted instruction and guidance in resume development, interview techniques, workplace professionalism, communication, and job search strategies.

Provide ongoing post-placement support, job retention coaching, and workplace problem-solving assistance to both clients and employers.

Guide participants through essential workforce tools and regulatory portals, including AKCIS, AlaskaJobs, and My Alaska.

Collaborate closely with Career Coaches and other staff to support integrated education and workforce services, ensuring services are in line with the client’s FSSP, as applicable.

Adapt instruction to meet diverse learning styles, cultural backgrounds, and skill levels.

Support daily operations at the Career Success Center, collaborate with Work Services Specialists, mentor staff in trauma-informed care, and maintain timely, accurate database records.

Partner with Work Service Specialists to drive successful employment outcomes across CfWE and Work Service programs. Provide targeted career coaching, job search assistance, referrals, and follow-up services.

Employer Outreach & Job / Business Development

Conduct proactive outreach, cold calls, and site visits with private-sector and government employers to promote program advantages, tax incentives, and candidate capabilities.

Analyze real-time Anchorage labor market trends to identify growth sectors and emerging industry vacancies.

Develop tailored employment pathways, including direct hires, On-the-Job Training (OJTs), subsidized/unsubsidized placements, internships, and apprenticeships.

Facilitate direct candidate referrals and coordinate pre-hire, interview, and onboarding supports to ensure long-term retention.

Collaborate directly with employers at job fairs and recruitment events to co-develop industry-specific training workshops tailored to business hiring needs.

Program Administration & Compliance

Maintain meticulous, real-time participant files in the CfWE database, recording qualitative progress notes, status updates, and exit summaries.

Submit precise data reports and program documentation in full compliance with organizational standards, funder requirements, and established deadlines.

Collaborate with CfWE staff to coordinate participant services, participate in case staffing and program planning, and support continuous program improvement.

Demonstrate Nine Star’s Philosophy of Care, Compassion, Excellence, and Collaboration, maintain confidentiality, and perform additional specialized duties as assigned to advance organizational objectives.

KNOWLEDGE, SKILLS & ABILITIES

Confidentiality & Compliance: Strict adherence to privacy regulations, social service standards, and client confidentiality policies.

Program Expertise: In-depth knowledge of workforce development program requirements and operational procedures.

Technical Proficiency: Proficient in MS Office Suite and workforce databases (FileMaker Pro, AlaskaJobs, AKCIS).

Collaboration & Initiative: Proven ability to work independently and collaborate effectively within multidisciplinary teams.

Communication & Crisis De-escalation: Strong interpersonal, written, and oral communication skills with crisis de-escalation expertise.

Organization & Time Management: Demonstrate ability to prioritize dynamic workloads, meet deadlines, and multitask.

Professionalism & Adaptability: Sound judgment, professional demeanor, dependability, and rapid adaptability.

Physical Requirements: Ability to lift up to 25 lbs, navigate stairs, and remain seated for extended periods.

MINIMUM QUALIFICATIONS

Education & Experience: Associate's degree in Human Services, Workforce Development, Business Administration, Education, or a related field (or equivalent professional experience in recruitment, job placement, or career counseling).

Industry Knowledge: Familiarity with Alaska labor market dynamics, regional hiring trends, and state workforce systems (AlaskaJobs, AKCIS, MyAlaska).

Communication & Sales Skills: Proven ability to build business relationships, pitch workforce solutions to external executives, and deliver engaging classroom instruction.

Database & Technical Proficiency: Strong administrative skills with demonstrated accuracy in CRM/client database management and reporting compliance.

Background Check: Willing to submit to and pass a full criminal background check.

ACKNOWLEDGEMENT & APPROVALS

I have read and understand the duties, responsibilities, and qualifications required for this position.