IT System Administrator 1 (Enterprise Identity Administrator )

Job Description

This position is open to Alaskan Residents only.

Please check out the

residency definition

to determine if you qualify.

The Department of Administration, Division of Office of Information Technology (OIT) is recruiting for an IT System Administrator 1 in either Anchorage or Juneau. Pay depends on the location of the candidate selected.

What You Will Be Doing:

You’ll help keep the State of Alaska’s identity and directory services running smoothly. This includes managing Active Directory, Entra ID, Certificate Authorities, Single Sign-On, DNS and other identity-related systems that support thousands of users every day.

Key Responsibilities:

Active Directory & Entra ID administration

Keep our identity systems healthy—managing performance, troubleshooting issues, and supporting key services like Authentication, Group Policy, Federation, and Single Sign-on integrations.

Incident & Request Management

Resolve and manage identity-related incidents and requests in the State’s “AlaskaNow” ticketing system.

Monitoring & basic system health checks

Review system logs, perform escalations, and help maintain service stability.

Advanced admin tasks with senior oversight

Work on higher-level tasks that require elevated access, including upgrades, platform checks, and fault-tolerance improvements.

Network component checks & testing

Help verify network-related services and ensure they’re running reliably.

Stay up to date on technology

Stay current with emerging cloud technologies and industry best practices, applying new knowledge to enhance identity services and system reliability.

Identity and access systems are central to how Alaskans connect to government services. In this role, you help ensure those systems stay secure, stable, and ready for the future.

Our Mission, Values, and Culture:

Our Vision: One government, empowered by innovative technical collaboration.

Our Mission: Simplify processes, boost efficiency, and protect Alaskans' data by working together and using innovative solutions to deliver secure and improved government services.

Why You’ll Love This Job

Impact That Matters: Your work helps improve government services for all Alaskans.

Innovation Every Day: Be part of a team that values creativity, efficiency, and reducing complexity.

Collaboration at Scale: Work alongside experts in Datacenter, Cloud Infrastructure, Networking, Identity Services, Security, and more.

Continuous Growth: Learn cutting-edge technologies

Benefits of Joining Our Team:

Work with a team of passionate and talented professionals who take on the variance that come each day and values innovation, collaboration, and excellence.

Opportunities for professional development and career advancement is available. The State of Alaska offers a diverse training platform in many areas in support of your career goals, and a team dedicated to developing training to help you meet your career goals.

The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group-based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.

We offer flexibility and value work/ life balance:

A hybrid telework schedule will an option once initial training is complete and conditions are met.

We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.

We’ll work with you on schedule adjustments for special situations.

The Working Environment You Can Expect:

OIT has office space available in Anchorage and Juneau and the position will be based at either 333 Willoughby Ave, 5th floor in Juneau, or 619 E Ship Creek Ave in Anchorage, when not working from home. Both locations are short driving or walking distance to restaurants, coffee shops and recreational areas.

Who We Are Looking For:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Identity Management:

Demonstrates the ability to manage and secure user identities across enterprise systems, including account provisioning, access governance, authentication workflows, and adherence to security and compliance standards.

Technical Problem Solving:

Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Configuration Management

: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.

Minimum Qualifications

Competency-Based Minimum Qualifications Instructions

This job class uses competency-based minimum qualifications.

Please ensure your application

(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class.  They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency.  They typically list expectations instead of specific tasks and are to be used only as parameters and guidelines.   A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to meet the competency successfully, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates that you possess the minimum required competencies for the job class.

Any combination of education and/or experience that provides the applicant with competencies in:

Hardware:

Knowledge of specifications, uses, and types of computer or computer-related equipment.

Infrastructure Design:

Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.

Operating Systems:

Knowledge of computer network, desktop, and mainframe operating systems and their applications.

Systems Integration:

Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.

Equivalent to those typically gained by:

Training in computer science, information technology, or system administration – or a similar field or professional experience – that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act accord