IT System Administrator 1/2 Flex (Infrastructure Services Specialist)

Job Description

This position is open to Alaska Residents only. Please check our

residency definition

to determine if you qualify.

What You Will Be Doing

This position is key role  in the OIT Messaging and Directory team, responsible for designing, supporting, and securing foundational IT services that keep every executive branch agency up and running. From secure logins, directory administration and automation of account life cycles to DNS, data and file transfer solutions, your work ensures vital systems are always available, secure, and compliant.

Core Responsibilities

Maintain & Support Critical Services:

Oversee and troubleshoot identity and authentication systems used by all executive branch agencies and cover on-premise and the cloud.

Identity & Access Management:

Manage the synchronization of identity data from HR systems through on-premise and into the cloud, automating and enforcing account lifecycle governance.

DNS & Time Services Management:

Keep the state’s digital backbone synchronized and available with high-reliability Domain Name Services and Network Time Protocol systems.

Enterprise File Transfer Infrastructure:

Ensure secure and compliant digital data sharing across departments and agencies statewide.

Software System Deployment:

Install, configure, and maintain essential server software (e.g., Windows Server, Linux such as Alma, Debian, RHEL), Directory and DNS services.

Infrastructure Design:

Architect and evolve systems—physical, virtual, and cloud—to meet new enterprise needs, ensuring scalability and resiliency.

Customer Support & Education:

Work directly with internal customers to troubleshoot issues, train users, and design service extensions tailored to operational needs.

On-Call Incident Response:

Provide after-hours support for critical failures, diagnose issues, and coordinate resolutions quickly to avoid service disruption.

Security & Compliance:

Collaborate on security planning, implement firewall rules, and ensure systems meet strict compliance standards to protect sensitive state data.

Our Organization, Mission, and Culture

Our Mission: Simplify processes, boost efficiency, and product Alaskans’ data by working together and using innovative solutions to deliver secure and improved government services.

Our Values:

Respect – We honor dignity, perspectives, and contributions of every individual. We foster a culture of inclusivity and active listening.

Integrity – We uphold the highest standards of honesty and ethical behavior. We do the right thing even when no one is watching.

Service – We believe in technology as a fundamental tool to create impact through expertise and dedication. We seek ways to add value, support, and uplift those around us.

Excellence – We push beyond good – we strive for great. We embrace challenges as opportunities for growth.

This role contributes with every login, every secure transaction, and every digital access point in Alaska’s executive agencies that depends on this role. Your work ensures uninterrupted services across public safety, healthcare, transportation, and beyond—directly impacting citizens' lives.

The Benefits of Joining Our Team

Work with a team of passionate and talented professionals who take on the variance that come each day and values innovation, collaboration, and excellence.

Opportunities for professional development and career advancement is available. The State of Alaska offers a diverse training platform in many areas in support of your career goals, and a team dedicated to developing training to help you meet your career goals.

The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group-based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.

We offer flexibility and value work/ life balance:

A hybrid telework schedule will an option once initial training is complete and conditions are met.

We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.

We’ll work with you on schedule adjustments for special situations.

The Working Environment You Can Expect

OIT has office space available in Anchorage and Juneau and the position will be based at either 333 Willoughby Ave, 5th floor in Juneau, or 619 E Ship Creek Ave in Anchorage, when not working from home. Both locations are short driving or walking distance to restaurants, coffee shops and recreational areas.

The daily work environment, when in office, is a computer/technology office environment.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

Software Engineering:

Knowledge of software engineering design and development methodologies, paradigms, and tools; the software life cycle; software reusability; and software reliability metrics.

Infrastructure Design:

Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.

Identity Management

: Knowledge of methods and controls to validate the identity of individuals to verify access approval and level, and monitor activity to ensure that only authorized access is taking place.

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications.

Please ensure your application

(through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

IT System Administrator 1

Any combination of education and/or experience that provides the applicant with competencies in:

Hardware:

Knowledge of specifications, uses, and types of computer or computer-related equipment.

Infrastructure Design:

Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.

Operating Systems:

Knowledge of computer network, desktop, and mainframe operating systems and their applications.

Systems Integration:

Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.

Equivalent to those typically gained by:

Training in computer science, information technology, or system administration – or a similar field or professional experience – that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools.

IT System Administrator 2

Any combination of education and/or experience that provides the applicant with competencies in:

Hardware:

Knowledge of specifications, uses, and types of computer or computer-related equipment.

Infrastruc