IT Client Support Specialist 2 (25N25071)

Job Description

Come join the State of Alaska!

This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more.

ATTENTION ALASKA RESIDENTS ONLY!

The Department of Transportation and Public Facilities (DOT&PF),

Program Management and Administration

is looking for an IT Client Support Specialist 2

to help us

Keep Alaska Moving!

What you will be doing:

Join Our IT Team and Make a Difference!

Are you ready to be the go-to expert for state employees, ensuring their technology runs smoothly and efficiently? In this dynamic role, you’ll be at the heart of our operations—providing hands-on technical support for computer systems, software, and network connections. Every day brings new challenges and opportunities to shine!

What You’ll Do:

Be the Tech Hero: Configure, install, and maintain computer systems and software, keeping our workforce connected and productive.

Solve Problems Fast: Troubleshoot issues with creativity and precision, delivering entry-level desktop support and managing incidents with confidence.

Grow Your Skills: Dive into diagnostic tools and endpoint management software, learning as you go and expanding your IT expertise.

Keep Us Organized: Handle essential administrative tasks, from documentation and vendor interactions to inventory management, ensuring everything runs like clockwork.

Step into a role where your impact is felt every day—supporting the backbone of our state’s operations and advancing your IT career!

Our organization, mission, and culture:

The State of Alaska Department of Transportation and Public Facilities’ mission is to Keep Alaska Moving.  We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

The benefits of joining our team:

Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.

The State of Alaska has a generous benefits package. Please see here for more information:

https://doa.alaska.gov/dop/workplace/benefits/

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The DOT&PF core values are integrity, excellence, and respect.  We support an environment focused on teamwork and collaboration to achieve results.  We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.

The working environment you can expect:

The position is in Anchorage at 2200 E 42nd Avenue.  Once hired and trained, and with supervisor approval, this position is appropriate for part-time in-state teleworking.

Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.

Who we are looking for:

To be successful in this position, the selected applicant will possess the following core competencies:

Systems Integration:

Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.

Technology Application:

Uses machines, tools, instruments, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.

Flexibility:

Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

To view the general description and example of duties for positions please go to the following link:

https://www.governmentjobs.com/careers/Alaska/

classspecs

Special Note:

Valid Driver's License is required.

May require occasional travel to remote sites.

Minimum Qualifications

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency.  They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines.  A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Please ensure your application (through work history, training, education, licenses, certifications, etc.)

Any combination of education and/or experience that provides the applicant with competencies in

Analytical Thinking/Problem Solving:

Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Customer Service:

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Information Assurance:

Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.

Technical Problem Solving:

Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Equivalent to those typically gained by:

Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.

Special Note:

“Competencies” means a combination of interrelated k