IT Client Support Specialist 1/2 (04-7068)

This position is open to Alaska Residents only. Please check our

residency definition

to determine if you qualify.

Effective July 1, 2026 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase.

What You Will Be Doing

Provide desktop and technical support for computer hardware, software, printers, mobile devices, and network connectivity to department employees.

Install, configure, maintain, and troubleshoot computers, operating systems, user accounts, and a variety of business applications.

Respond to customer requests through the IT Help Desk, diagnose technical issues, and deliver timely, professional customer service.

Assist with technology projects such as computer deployments, office moves, equipment replacements, and software upgrades.

Maintain IT inventory, create and update technical documentation, and continually expand your technical knowledge through training and hands-on experience.

Our Organization, Mission, and Culture

The Division of Administrative Services – IT Help Desk delivers secure, reliable, and innovative technology services that enables DOA agencies to serve Alaskans effectively. Our team values collaboration, customer service, continuous learning, and accountability while fostering a supportive environment where employees can build their technical skills and grow their careers.

The Benefits of Joining Our Team

This flexibly staffed position provides an excellent opportunity to begin or advance your IT career with a clear path for professional growth from IT Client Support Specialist 1 to 2 as you develop your knowledge and skills. You'll gain experience supporting a wide variety of technologies, participate in meaningful technology projects, and receive mentoring from experienced IT professionals. Depending on operational needs, flexible work schedules or telework opportunities may be available after successful training. Your work directly supports the technology that keeps State agencies operating and serving the people of Alaska.

The Working Environment You Can Expect

This position works in a professional office environment in Anchorage supporting department staff both onsite and remotely, with occasional travel to customer locations for equipment installations, troubleshooting, office moves, and technology deployments. Each day offers a variety of technical challenges and opportunities to work with customers and other IT professionals.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

Computers: Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming.

Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Information Systems/Network Security: Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.