Investigator 3

Job Description

Division of Insurance is recruiting for an Investigator 3 to join our team.

This position is an Insurance Investigator in the 4-person Investigation Unit in the Anchorage office. The Investigation Unit investigates telephonic, oral and written complaints of insurance fraud in compliance with Alaska Statute. Under general direction of the Division of Insurance, Chief Investigator and Assistant Attorney General’s office this position provides investigative reports reflecting effective civil and/or criminal investigations. The Investigator 3 has standardized policies and procedures that affect investigations and the preparation of cases.

Our organization, mission and culture:

The mission of the Division of Insurance is to regulate the insurance industry to protect Alaskan consumers. The Division of Insurance is a small division that consists of 48 positions split between Anchorage and Juneau with the Director based in Anchorage and the Deputy Director based in Juneau. The Investigation section within the division fosters a positive, diverse and respectful environment. We encourage innovative ideas, personal growth and team participation.

The benefits of joining our team:

At the Division of Insurance, you will be joining a team of highly competent professionals who work together effectively and efficiently to support the division’s mission of protecting Alaskan consumers. You will be working in a friendly and supportive environment that fosters accountability, cooperation, respect for each other and professionalism.  We offer training opportunities, and a comprehensive employee benefits package to include health insurance, retirement and paid holidays.

Where you will be working:

Currently located on the 15th floor of the Atwood Building, you will enjoy a panoramic view of downtown Anchorage, Mt. Susitna aka Sleeping Lady, and the Knik Arm. Great dining, shopping, the Park Strip, Anchorage Museum and Atwood Concert Hall are all within short walking distance from the office. Covered parking at the Linny Pacillo parking garage is provided free.  When you come to work, you will be walking into a calm and respectful work environment where everyone knows your name.

To be successful in this position a candidate will need the following core competencies:

Adaptability:

Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Attention to Detail:

Is thorough when performing work and conscientious about attending to detail.

Compliance Inspection:

Knowledge of the guidelines, regulations, and procedures associated with compliance inquiries, including application of compliance rules and criteria and ability to make appropriate decisions and issue citations, fines, or orders.

Information Management:

Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

Interpersonal Skills:

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

S

pecial Notice:

This position requires the ability to qualify for a Special Commission Department of Public Safety.  Ability to travel state-wide and outside Alaska and be willing to work irregular or unusual work hours during the course of an investigation. Background check by the Department of Public Safety may be conducted.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in

Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.

Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Investigation: Knowledge of the guidelines, regulations, and procedures associated with investigation, including interviewing, evidence detection, locating, gathering, and handling, and drawing appropriate factual inferences and conclusions. Provide oral or written reports of findings.  Presenting evidence and providing testimony.

Law: Knowledge of State and federal laws, including legal and court procedures, regulations, guidelines, precedents, admissibility of evidence, case preparation, and/or settlements for applicable areas of law practiced or supported.

Equivalent to those typically gained by:

Any combination of preparatory post-secondary education and/or progressively responsible investigative work experience performing duties such as locating and gathering information, evidence and/or testimony to be used in civil or criminal proceedings, administrative actions, or governmentally regulated activities which included preparing reports in support of attorneys or agencies engaged in administrative adjudication, and/or detecting and verify suspected fraud, licensing violations, and other violations of state law.

Definitions:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through

formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Special Note:

Some positions in this class may require eligibility for commission as a Special Officer with the State of Alaska as a condition of hire.

Some positions require applicants pass a background investigation, which includes a criminal record check for conviction of felony or misdemeanor crimes, as a prerequisite to employment.

Some positions require incumbents possess an Alaska driver's license and operate a motor vehicle.

Additional Required Information

At time of application applicant(s) are requested to submit:

Three (3) professional references that have had supervisory responsibility over you along with their daytime contact phone numbers;

Copies of your three (3) most recent performance evaluations;

Proof of successful completion of a recognized law enforcement academy; and

Cover letter per instructions below.

Cover Letter Instructions:

Please include a cover letter (attached to your application) that illustrates your experience with the competencies listed in this job posting.  If you do not have experience in each area, please say so.  Explain why you are the best qualified for this position.  Also, detail your Knowledge, Skills and Ability (KSA's) as they relate to the position description.

Education:

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, p