Ice Arena Operations Supervisor

Job Summary

This position is responsible for supervising and assisting in facility operations and Adult Hockey League programming.

Work is performed and duties are carried out in accordance with established policies, procedures, and Borough core values: Accountability, Customer Focus, Dedication, Integrity, Responsiveness and Teamwork.

Pay Grade

M1 - M5 - DOE

Minimum Requirements

High School diploma or equivalent.

Seven (7) years of progressively responsible experience in the occupational field, sufficient to thoroughly understand the work of subordinate positions, to be able to answer questions and resolve problems.  One (1) year of supervisory experience is preferred.  Relevant experience: Ice Arena operations experience, Zamboni/Olympia operating experience, customer service, event management/scheduling software, ice, grounds and equipment maintenance (including but not limited to ice resurface, edger, skid steer, plow truck, tractor, snow blowers, lawn mowers, etc.), general labor duties (building, constructing, moving), skate sharpening, and janitorial experience.

Possession of a valid driver’s license issued by the State of Alaska for the type of vehicle or equipment operated. If assigned driving duties/responsibilities, candidate must be at least 19 years of age with one (1) year of driving experience.

Possession of a Certified Ice Technician accreditation through the US Rinks educational program.

Must successfully pass a pre-employment background check, drug screen, and physical.

Completion of Incident Command System (ICS) courses, ICS 100 and 700, within ninety (90) days of hire.

Duties/Responsibilities

Ensures compliance with state health and safety regulations, Borough policies and procedures, and industry best practices.

Research, develops, implements ice arena programs and activities.

Coordinates operations schedules for arena coverages, community groups, public school, and private groups and events.

Coordinates, performs, and directs the maintenance and repair of assigned facility and office equipment to the Recreational Facilities Branch Manager.

Maintains a variety of accurate files, records and reports for the assigned facilities assets and maintenance schedules.

Hires, trains, schedules, supervises, evaluates and disciplines personnel; conducts regular staff meetings.

Works with the Recreational Facilities Branch manager to coordinate staff meetings.

Develops and implements marketing and public relations strategies to promote ice arena programs.

Responds to and resolves customer inquiries and complaints; escalates major issues to the Recreational Facilities Branch Manager.

Assist in day-to-day operations.

Reconciles cash registers.

Performs repairs and maintenance on ice surfaces and building assets.

Ensures compliance with occupational safety and health regulations applicable to area of responsibility, including but not limited to: proper facilitation of Respiratory Protection Program; proper facilitation of Bloodborne Pathogens Program; proper use by and maintenance of personal protective equipment; Safety Data Sheet books, inspection reports, training records, and hazard documentation are maintained and up to date; preventive programs and corrective actions are properly implemented.

Performs related duties.