Guest Services & Sales

Ma Johnson’s Hotel

Guest Services & Sales

$15.00 - $17.00 / hour + tips

Guest Service: Rolling out the welcome mat!

Adventure Sales: Ensuring Guests have ample opportunity to Touch Wilderness

This is a full-time, hourly position.  Pay range is $15 - $17/hour depending upon experience.

Full time hours will be 32-40 hours/week; FREE Housing and Meal Program

The Front Desk associate is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. The hotel also provides concierge services, so it is essential that any associate master the McCarthy-Kennicott area to direct and guide our guests appropriately.  The main functions and responsibilities of the position may vary based on client requirements and business needs.

What does a Front Desk Associate do while at work?

Greet and provide customer service to guests while anticipating their needs

Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.

Book reservations, rentals, and coordinate registration.

Operate a software system to complete cash and credit card transactions.

Answers phone calls, emails and delivers messages as needed.

Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.

Coordinate resolution of guest concerns

Communicate closely with all departments to ensure a seamless guest experience.

Demonstrate interpersonal and communication skills, both verbal and written

Demonstrate organizational skills, accuracy, and attention to detail

Ability to obtain accurate information over the phone

Ability to work unsupervised

Willing and able to work varying shifts, weekends, splits, evenings and holidays

Our expectations are simple:

Everybody works. We look for professionals that are passionate about the work they do, have a POSITIVE attitude, and a strong work ethic. A sense of place grows from the purposeful work of maintaining and growing this establishment, cultivating lifelong friendships, and our steadfast commitment to providing an outstanding experience for our guests.  Come work in a place surrounded by astonishing beauty, while learning new things….and maybe something new about yourself!!!

The Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

One final note of advice regarding far away places to work:

In any remote location (such as wilderness Alaska or an island in the ocean) you will be on an adventure - and your control over your food will be your biggest struggle. The reality is, what's easy to get in the real world, like any specific item you crave, may be missing from your remote Alaska summer diet. We have decades of experience feeding crews in remote Alaska, your happiness matters to us - if your happy, our guests will be happy. If there are food items you need or crave, please discuss during your interview so we can advise you on specific ways to get what you need!

J1 Student Work & H2b Visa program participants are NOT ELIGIBLE

We are an Equal Opportunity Employer

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