Front Desk and Breakfast Attendant

Guest Services

Front Desk and Breakfast Attendant

$17.50 / hour + tips

Fairbanks

The Front Desk Agent & Breakfast Attendant is responsible for delivering exceptional guest experiences through front desk operations and daily breakfast service. This role serves as a primary point of contact for guests and plays a key role in ensuring a smooth and welcoming stay from arrival through departure.

All team members at Borealis Basecamp are expected to maintain a team-first mindset, assist across departments when needed, and communicate confidently and professionally with guests from around the world.

Key Responsibilities

Front Desk Agent

Greet guests warmly and provide a professional, welcoming first impression

Manage reservations, check-ins, and check-outs accurately and efficiently

Escort guests to their accommodations and provide property orientation

Answer guest questions regarding activities, tours, and local area information

Coordinate bookings and communicate effectively with other departments

Maintain a clean, organized, and professional front desk and lobby environment

Provide five-star guest service by anticipating and responding to guest needs

Breakfast Service Duties

Set up and prepare breakfast service in the main lodge

Prepare food and beverage displays prior to guest arrival

Greet and assist guests during breakfast service

Clear tables and maintain cleanliness throughout service

Wash, dry, and restock dishes continuously during service

Replenish food, beverages, and condiments as needed

Break down and clean dining areas following service

Restock supplies and prepare for the next service period

Qualifications

Strong communication and interpersonal skills

Ability to provide high-level customer service in a fast-paced environment

Ability to multitask and stay organized

Willingness to work early morning shifts (starting at 6:00 AM), evenings, weekends, and holidays

Basic computer skills and ability to learn reservation systems

High school diploma or equivalent preferred

Previous hospitality or guest service experience preferred

Preferred Skills

Experience in hotel front desk or customer-facing roles

Strong problem-solving skills and attention to detail

Positive attitude and team-oriented mindset

Ability to work efficiently both independently and as part of a team

Physical Demands

Ability to stand and walk for extended periods

Ability to lift, carry, and move items up to 50 lbs

Ability to work in a fast-paced environment with frequent activity

Ability to navigate uneven terrain and outdoor conditions as needed

Compensation & Benefits

End-of-Season Bonus

A $1.50 per hour bonus is paid for every hour worked throughout the season to employees who complete the full season. Employees who leave prior to April 12 are not eligible for this bonus.

Employee Housing

On-site housing is available for $10.50 per day. Rooms are double or triple occupancy. Amenities include shared common areas with TV, Wi-Fi, dining space, and an exercise area.

Housing also includes private bathrooms, laundry facilities, staff-prepared lunch and dinner, and a self-serve continental breakfast (oatmeal, cereal, fruit, etc.).

Pre-Employment Requirements

Borealis Basecamp is committed to maintaining a safe and professional work environment. All offers of employment are contingent upon the successful completion of a background check conducted by a third-party provider.

Employees may be subject to drug testing conducted by a third-party provider, including pre-employment, random, reasonable suspicion, and post-incident testing, in accordance with company policy and applicable law.

Reports To:

Guest Services Manager

Employment Type:

Full-time Seasonal

Season End Date:

August 24

Season End Date:

April 12

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