Fiscal Specialist (Utilities and Cashier)

The City of Kodiak is recruiting for a full-time non-exempt

Fiscal

Specialist

in the Finance Department

.

Under general supervision, this position is responsible for receiving and processing payments, issuing receipts, and posting payment data to customer accounts; assisting customers with various types of information including, but not limited to obtaining a business license and sales tax exemption cards, opening/closing of water and sewer utilities; delivering excellent customer service by providing general information regarding sales tax, utility bills and other finance related functions; and maintaining all related procedural documentation and compliance.

This position also performs a variety of specialized duties related to the City’s billing system to include generating monthly water/sewer bills, uploading of meter reads, delinquent and shutoff notices, and calculating special billings. Cross-trained in other areas of coverage in the finance department. The Fiscal Specialist must perform these duties in a manner that reflects positively on the City and the department.

Examples Of Essential Duties

Performs customer service and assistance to the public involving reception and public information tasks; answers customer questions and inquiries or refers inquiries to the appropriate party; explains steps, appropriate forms, procedures, and requirements for various transactions, services, or activities; researches, resolves, and responds to customer problems and complaints; explains departmental policies and procedures to the public.

Performs a variety of routine cashiering tasks including, but not limited to receiving cash, check, or credit card payments for a variety of fees, charges, permits, utility bills, and miscellaneous revenue payments; posts and issues receipts; records payment transactions in computer system.

Responsible for utility billing functions including, but not limited to setting up accounts, recording work orders, entering monthly meter readings, monthly billings, late fee calculations, shut-off notices, door tags, account adjustments, and maintaining accurate records of all City utility customers, including address and ownership changes, and adjustments as needed and in accordance with policy.

Performs daily cash reconciliation and balancing; prepares daily deposit and necessary records in accordance with City procedures. Sets up and maintains the utility rate tables in the accounting financial system.

Tracks and/or maintains a variety of records, logs, ledgers, and files; processes payments and prints documentation; maintains related documentation; archive supporting records when appropriate.

Sets up and maintains collection process for delinquent utility accounts; sets up payment plans for utility customers as directed by the supervisor.

Compiles and maintains a procedure manual for the water and sewer billing system.

Enters a variety of financial information into spreadsheets and/or databases; tests and maintains support systems; reviews and balances transactions and ledgers; prepares journal entries and vouchers.

Assists with year-end audit.

Cross-train in areas of finance - business license and sales tax and accounts payable functions for covering absences and other duties as assigned.

Protects the confidentiality of customer information and records.

Performs other duties as assigned.