Executive Director Clinical Operations - Alaska PMG

Description

Calling All Esteemed Leaders! Are you a healthcare operations leader who excels in medical group performance, provider workforce strategy, patient access, network growth, and financial stewardship? Do you thrive in complex, matrixed environments where physician partnership, operational effectiveness, and integrated care delivery come together to advance clinical excellence and patient experience? If so, we invite you to explore this leadership opportunity with Providence.

The Role

The Executive Director, Clinical Operations serves as the senior non-physician operational leader for Providence Medical Group Alaska. In partnership with physician executives and regional leadership, this position is accountable for the overall operational, financial, access, workforce, growth, and performance outcomes of the medical group.

The Executive Director provides strategic leadership and oversight for medical group operations, provider recruitment and retention, patient access, network development, service line growth, workforce planning, and integration across the continuum of care. This leader partners closely with physician leaders, hospital executives, and system stakeholders to advance clinical excellence, operational effectiveness, provider engagement, financial sustainability, and exceptional patient experience.

The Executive Director serves as a key member of the Alaska Medical Group Executive Leadership Team and helps shape the long-term strategic direction of the medical group.

What You'll Do

Medical Group Performance

+ Accountable for overall operational performance of the medical group, including patient access, provider productivity, quality outcomes, patient experience, caregiver engagement, and financial performance.

+ Establish organizational priorities, performance metrics, and operational strategies that support the medical group's strategic and financial objectives.

Provider Recruitment, Retention, and Workforce Strategy

+ Provide executive oversight for provider workforce strategy, including recruitment planning, retention initiatives, succession planning, onboarding, and long-range workforce development efforts.

+ Partner with physician leadership and recruitment teams to develop innovative recruitment and retention strategies for hard-to-fill specialties, rural markets, and emerging service lines.

+ Develop workforce plans that ensure provider capacity aligns with patient demand, community need, and future growth strategies.

+ Support development of physician leadership pipelines and succession plans for critical leadership positions.

Access Optimization and Patient Growth

+ Accountable for medical group access performance, including provider capacity, third-next available appointments, panel management, referral management, patient throughput, and access improvement initiatives.

+ Lead strategies that increase patient panel growth, improve care continuity, expand access points, and reduce barriers to care.

+ Utilize operational and market data to identify opportunities to improve access, growth, and patient engagement across Alaska.

+ Work collaboratively with hospital and medical staff leaders to effectively and equitably develop call coverage plans for applicable PMG specialties.

Service Line and Network Growth

+ Lead development and execution of medical group growth strategies, including service line expansion, clinic development, ambulatory network growth, and market development opportunities.

+ Identify and evaluate opportunities for expansion of specialty and primary care services across Alaska.

+ Collaborate with physician executives, hospital leaders, and business development teams to align growth initiatives with organizational priorities and community needs.

+ Partner with regional and system leaders to scale innovative care delivery models that support organizational goals and market needs.

Financial Stewardship and Operating Margin

+ Accountable for achievement of medical group operating margin targets and overall financial performance.

+ Direct development and management of operating and capital budgets while ensuring alignment with strategic goals.

+ Monitor revenue, expense, productivity, staffing, provider compensation, and operational performance indicators.

+ Develop and implement action plans to improve financial performance and achieve sustainable long-term growth.

+ Evaluate business opportunities, pro formas, and investment decisions to support expansion and operational excellence.

Integrated Delivery System Leadership

+ Serve as the primary operational leader connecting medical group operations with hospital, regional, and system leadership.

+ Drive alignment between ambulatory, acute care, specialty, virtual care, and regional service line strategies.

+ Partner with executive leaders across Providence Alaska to improve care coordination, operational integration, and patient outcomes.

+ Foster collaboration across the integrated delivery system to support shared strategic, financial, quality, and workforce objectives.

+ The Executive Director is accountable for the operational success, provider workforce strategy, access performance, network growth, financial sustainability, and strategic development of Providence Medical Group Alaska and serves as the principal operational partner to physician leadership in advancing the mission, vision, and long-term success of the medical group.

What You'll Bring

Education & Credentials

+ Bachelor’s Degree.

+ Master’s Degree (M.S., MHA, or MBA) (preferred).

Experience & Expertise

+ 12 years of job-related experience, preferably physician practice management experience.

+ 10 or more years of progressively responsible leadership experience, including direct supervisory experience.

+ 7 years of senior leadership experience with responsibility over support departments in a complex medical center.

+ Management experience; experience in progressively responsible roles with demonstrated leadership experience and strong project/change management skills (preferably within healthcare).

+ Experience working in a large matrixed organization including experience with operations, finance, quality, risk and business growth and development.

+ Experience working with community and business leaders, physicians and other clinical leaders, finance and operations leaders and executives.

+ Experience with developing and monitoring financial and operational accountability and reporting systems.

+ Strategic thinking and planning: Experience in developing strategic and business plans, budgets and pro forma.

+ Operational Understanding and Effectiveness: Strong matrixed partnership experience and proven track record in successfully developing and executing negotiation strategies for significant and complex relationships.

Professional & Leadership Capabilities

+ Strategic Partnership and Influence

+ Builds trusted relationships across leaders, teams, and stakeholders to align priorities, navigate complex challenges, and achieve shared organizational objectives. Influences decision-making at all levels through credibility, collaboration, and change leadership.

+ Communication and Stakeholder Trust

+ Communicates complex information with clarity, purpose, and impact across diverse audiences. Demonstrates strong listening skills, fosters transparency, anticipates stakeholder needs, and drives alignment through effective written, verbal, and presentation communication.

+ Accountability and Results