Employment Services Technician 3 (Resource Room Supervisor -)

Job Description

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION DEPARTMENT OF LABOR EMPLOYEES!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an

Employment Services Technician 3 located in Fairbanks!

No Cover Letter Required!

This position is in the Supervisory Unit (SS) at a Range 16.

What You Will Be Doing:

The Employment Services Technician 3 (EST 3) is a supervisory position located at the Fairbanks Job Center and serves under the direct supervision of the Fairbanks Employment Services Manager 2 (ESM 2). This position provides supervision, direction, leadership and programmatic support to Employment Services Technician 1s and 1/2s. The EST functions at full proficiency level, supervising the performance of a variety of assignments directly related to the administration of Wagner-Peyser services, including job seeker and employer services, proctoring services, workshop services, and career guide services. This EST position is customer-service driven as well as supervisory and involves extensive contact with the public and staff via phone, email, video communication as well as face to face.

Our Mission, Values, and Culture:

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Fairbanks Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Benefits of Joining Our Team:

The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. The Employment Services Technician 3 is stationed in the Fairbanks Regional Office Building (FROB), 675 7th Avenue, Station B. Our building has free covered parking with electrical plug-ins and sits adjacent to Veteran’s Memorial Park in beautiful downtown Fairbanks. The work week for this position is Monday - Friday, 8 hours per day between the hours of 8am - 5pm.

The Working Environment You Can Expect:

You will be located inside the newly remodeled Fairbanks Job Center (FJC), which has a team-centered, professional working environment with an emphasis on exceptional customer service. FJC staff have strong core values and a solid commitment to the work we do, and we recognize that each individual has a specialized skillset that brings value to the team.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Adaptability

: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Clerical

: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.

Customer Service

: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Interpersonal Skills

: Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

One year of experience as an Employment Services Technician 2 with the State of Alaska or equivalent elsewhere.

OR

Two years of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.

OR

Three years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Additional Required Information

**

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

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DEPARTMENT ONLY RECRUITMENT

Applicants must currently work in the department that is being recruited for and have held or currently hold permanent employment status in any position in the classified service as defined in

Alaska Statute 39.25.100

. Permanent employment status is defined as holding permanent status in ANY job class in the current period of employment with no break in service (separation from State of Alaska employment) since the permanent status was earned.

DRIVER’S LICENSE REQUIREMENT

Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and a current daytime phone number(s).

A copy of your last two (2) performance evaluations. If performance evaluations are unavailable, provide two (2) professional letters of recommendation from someone other than your three (3) professional references.

A copy of your current, valid Driver's License.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

APPLICATION NOTICE

You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “

How to Apply

” page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration.

If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

Transcripts must be attached at the time