Employment Services Technician 1/2

Job Description

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an

Employment Services Technician 1/2 located in Anchorage!

No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 14/15.

What You Will Be Doing:

Employment Services Technicians deliver core employment, reemployment, and business services while administering SAEEI, SAEF, WIOA Title 1B, and STEP programs. In this role, you will learn eligibility criteria, program guidelines, case management systems, and how to support the creation and operation of Registered Apprenticeship programs. You will assist employers and apprentices with apprenticeship development, workforce preparation, labor-market information, and ongoing caseload management. You will also help ensure individuals overcome employment barriers by coordinating training resources and connecting them with appropriate services. This position engages employers, apprentices, and partner agencies to support workforce development across the region.

Our Mission, Values, and Culture:

This position plays a vital part in the division’s mission of strengthening Alaska’s workforce and encouraging economic stability for communities in Alaska. At the Midtown Job Center, we have strong core values with commitment to the work we do and recognize that each team member has a specialized skillset that brings value to the team. We are dedicated to building a well-trained and prepared workforce by serving our customers and businesses with the highest level of service, knowledge, and professionalism.

Benefits of Joining Our Team:

The Department of Labor & Workforce Development offers strong opportunities for professional growth, with a clear path for advancement and a commitment to developing staff at every level. The work schedule consists of 7.5 hour days, with a 37.5 hour workweek. We are open Monday-Friday between the hours of 8am-5pm. Upon passing probation, you will be eligible for an Alternate Work Week Schedule that will provide every other Friday or Monday off.

The Working Environment You Can Expect:

This rewarding role is based at the Midtown Job Center in the heart of Anchorage, offering convenient access to free parking, nearby restaurants, and essential services. This customer service focused position offers a fast-paced and varied dynamic setting, with a steady flow of shifting priorities and public interactions where no two days look the same; you’ll engage directly with the public to explain procedures, services, and requirements related to employment and training programs, with your work having a direct impact on job seekers and the community.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Customer Service

: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Interpersonal Skills

: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Adaptability

: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Financial Management

: Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies

Clerical:

Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.

Special Note:

We would like to encourage all applicants to contact the Midtown Job Center (Anchorage) at (907) 269-4759 or the MatSu Job Center at (907) 352-2500 for assistance with your application and cover letter. If you are a veteran, please contact Kelsie Richards (Anchorage) at (907) 334-2251 or Holly Brien (Mat-Su) at (907) 352-2516.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

Employment Services Technician Level 1:

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Employment Services Technician Level 2:

One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.

OR

Two years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Additional Required Information

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PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

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THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet

Alaska Residency Requirements

in order to be considered for employment at this time.

FLEXIBLY STAFFED

This is a flexibly staffed position with the opportunity to advance to Level 2 upon management’s assessment that the incumbent is performing adequately and has successfully completed training as an Employment Services Technician 1.

DRIVER’S LICENSE REQUIREMENT

Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).

A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.

A copy of your current, valid Driver’s License.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

APPLICATION NOTICE

You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or ha