Emergency Services Dispatcher 1

Job Description

The recruitment is exempt from the hiring freeze (Administrative Order 358)

**Classification Study Notice**

This position is currently undergoing review as a part of the Emergency Services Dispatcher/Emergency Service Supervisor job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study.

This recruitment is open to Alaska Residents only. Applicants

must

meet

A

laska Residency Requirement

s in order to be considered for employment at this time.

WHAT YOU WILL BE DOING:

To provide support for the Palmer Judicial Services Unit of the Department of Public Safety by dispatching Court Service Officers via radio, to calls for service while answering routine and emergency phone calls and providing the day to day support needs of the Control Room.

OUR ORGANIZATION, MISSION, AND CULTURE:

The Alaska State Troopers'  mission is to preserve the peace, enforce the law, prevent and detect crimes, and protect life and property. As a member of the Alaska State Troopers, you will be instrumental in ensuring this mission is met by providing direct support for the Anchorage Judicial Services Unit and its Court Services Officers.

THE BENEFITS OF JOINING OUR TEAM:

As a member of one of the most unique law enforcement agencies in the nation, you will be part of a team that embraces the core values of loyalty, integrity, courage, compassion, leadership and accountability. In this busy office, you will work with a phenomenal team of professionals, both civilian and commissioned.

In addition to working in a valued and meaningful position, this State of Alaska Emergency Services Dispatcher I receives competitive health and retirement benefits, paid personal leave with generous leave accrual, and twelve (12) paid holidays.

THE WORKING CONDITIONS YOU CAN EXPECT:

The Palmer Judicial Services Unit is located in the Palmer Courthouse. The daily work environment consists of a friendly team of like-mided civillian and commisioned staff dedicated to the Alaska State Trooper's mission.

WHAT WE ARE LOOKING FOR:

The Palmer Judicial Services Unit is looking for an individual who is a self starter and works well individually, as well as a team. The ideal candidate will demonstrate proficiency in the following areas of knowledge, skill, and abilities:

Intermediate Knowledge of computer-based workstations including the Microsoft Office suite of products including MS Word, Excel, and Outlook

Possesses a positive attitude and has experience establishing productive working relationships with team members.

Applicants with the ability to produce consistently high-quality work in an environment with numerous interruptions and rapidly shifting priorities

Applicants with the ability to work with confidential and sensitive information

Applicants with exceptional critical thinking skills

Strong verbal and written communication skills that clearly and concisely communicate the message to be conveyed to a broad spectrum of audiences.

Ability to organize, set priorities, plan, and direct workflow and procedures for assigning work for Court Services Officers.

Experience comprehending and interpreting written material and applying rules and instructions.

The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property.  All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team.

More information about the Department of P

ublic Safety can be found on our website:

http://dps.alaska.gov/

Special Note:

Valid Driver's License desired

Minimum Qualifications

Two years of work experience. This experience must include six months of experience that entails clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

AND

The ability to type at a net speed of 30 words per minute with no more than three errors per minute.

OR

Any combination of education from an accredited college (three semester hours or four quarter hours equal one month of experience), vocational education (150 hours equal one month of experience), and/or work experience may substitute for up to 18 months of non-specific work experience.

Special Note:

Specific positions in this job class may require incumbents to be Emergency Medical Certified, Emergency Police Certified, or Emergency Fire Dispatch Certified.

Shift work may be required.

A background investigation will be required upon initial employment.

This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.

Additional Required Information

C

OVER LETTER

A cover letter is NOT required for this position.

Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

BACKGROUND CHECK

This position requires the incumbent to submit to a fingerprint based criminal history background check.  Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.

CONFIDENTIALITY AGREEMENT

The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

Applications will be reviewed to determine if minimum qualifications are met.  Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package.  Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time.  Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

NOTE: Attaching a resume or curriculum vitae is not an alternative to

filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool ac