Eligibility Technician 1

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Effective July 1, 2026 the wage for this position increased by 3%.

The wage listed in this job posting reflects the increase.

Welcome to the Department of Health!

We’d be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us, apply today!

This position is open to Alaskan Residents only.

Please check out the

residency definition

to determine if you qualify.

We invite you to watch our "Welcome to DPA" video here:

https://vimeo.com/1023052645?share=copy

What you will be doing:

In this position, you play a vital role in supporting Alaskans by managing casework and keeping workflow moving smoothly. You serve as a primary point of contact for clients across all access points, including the Virtual Contact Center, lobby, and non-lobby interactions. In this role, you provide accurate information, gather essential details, and help ensure timely benefit determinations.

Our organization, mission, and culture:

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency.

We treat individuals and families with respect and strive to help them achieve greater independence while valuing their cultural, geographic, and economic diversity.

We are responsible managers of the public programs entrusted to us. We aim to achieve success by focusing on continuous improvement.

The benefits of joining our team:

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals.

We believe in your career growth and advancement opportunities within our division.

We provide a competitive benefit package, flexible work schedules, and job stability.

The working environment you can expect:

This position joins a statewide eligibility workflow team in local Public Assistance offices across the state.

The workplace is in our Juneau office, located at 1002 Glacier Hwy, Suite 200, Juneau, AK. The Juneau office, conveniently located in the Heart of the Valley, offers shopping centers, athletic facilities, walking trails, and access to public transportation. The work environment is supportive, friendly, and always looking to help individuals grow in their professional careers.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

Attention to Detail

: Is thorough when performing work and conscientious about attending to detail.

Computer Skills

: Uses computers, software applications, databases, and automated systems to accomplish work.

Customer Service

: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Interpersonal Skills

: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Self-Management

: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

To view the general description and example of duties for this job class, please go to the following link and search for

Eligibility Technician 1

:

https://www.governmentjobs.com/careers/Alaska/

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