Director of Infrastructure Services

Pay Range:$65.73 - $92.22

Develops strategic direction and planning, coordination, and supervision of resources and processes related to core technical infrastructure and applications. Responsible for oversight of infrastructure strategy, including enterprise backup and storage, telecommunications and network management, server/system administration, core application support, and datacenter operations.

SEARHC

is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Provides leadership in infrastructure services, including backup and storage, network management, core applications services, telecommunications, server/system administration, and datacenter operations.  Coordinates the design and delivery of infrastructure services in an architecturally sound manner and collaborates with the Chief Information Officer (CIO) to ensure the successful delivery of all aspects of the IT service portfolio.

Develops strategic plans and practices that support an integrated and progressive infrastructure environment to meet current and future business needs.

Determines and communicates policies and procedures necessary to carry out IT service delivery, including allocation of staff and resources.

Implements best practices for program management, infrastructure methodologies, service management processes, system integration, quality assurance, and operational support models.

Facilitates the gathering, monitoring and analysis of operational metrics, ensures the organization is properly measuring the most relevant information to best manage business operations and promotes opportunities for continual improvement.

Supervisory responsibility for datacenter operations, network and telecommunications, and enterprise applications teams and their subordinate staffs.  Plans and leads staffing initiatives, including recruitment, supervision, evaluation and development. Ensures appropriate and qualified staffing levels at all times, including availability for 24/7 back-up and on-call.

Resolves issues for internal customers and subordinate teams and conducts appropriate follow-up.

Organizes, plans, budgets, and monitors multiple activities, people, processes, and resources in the day-to-day service delivery of department to ensure all action plans, goals, and objectives are completed in a timely manner, with high quality, and within acceptable financial parameters.

Other Functions

Other duties as assigned.

Supervisory Responsibilities

This position does require supervisory responsibilities.

Additional Details:

Education, Certifications, and Licenses Required

Bachelor’s degree in an IT discipline preferred.

Experience Required

Minimum of 10 years’ experience managing enterprise-level IT operations and services

Minimum of 7 years’ experience defining and implementing information systems in a multi-hospital, multi-location, and/or multi-disciplinary environment

Minimum of 5 years’ experience managing technical staff

Experience with engineering, installation and setup of servers in a large, complex environment, and installation, configuration, and functional testing of third-party products

Prior experience supporting both client-server and virtual desktop environments

Experience modeling as-is and to-be architectures based on business requirements

Knowledge of

Effective development and implementation of IT products and services

Desktop engineering, networking, service desk, and desktop support

Skills in

Verbal and written communication

Facilitation, presentation and negotiation

Organization and project management

Assessment and communication of the impact of technical decisions and architectural changes

Strategic planning, project management, and change management

Ability to

Communicate, teach, collaborate, and train others (e.g. System Administrators, Information Security, Technical Support staff) on technical decisions, implementations, projects and roadmaps.

Work under pressure and challenging deadlines with adaptability and flexibility

Abstract key information to empower good decision-making by both technical and non-technical stakeholders

Develop cooperative agreements and OLAs/SLAs with appropriate departments and external service partners

Skillfully manage multiple projects simultaneously and succeed in an environment of competing priorities

Computer

Skills

Proficient in Microsoft Office Products including Word, Excel and PowerPoint

Comprehensive knowledge of Windows Server/Active Directory environments, virtualization (VDI), or similar technologies

Technical design principles, Active Directory, and PowerShell

Travel Required

Travel expected

Position Information:

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!