Customer Service Representative

Customer Service Representative

MTNT gives employment preference to shareholders and descendants of shareholders

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Location:                    McGrath, Alaska

Reports To:               General Manager – McGrath Light and Power

Position Type:           Full-Time

MTNT

delivers a variety of services to our government customers including but not limited to global intelligence, IT security and infrastructure, and communications. We value dedication and integrity in the workplace and are intentional in building strong teams. MTNT is a place where you can strive for excellence while pursuing your passion. Our competitive salaries and benefits package support employee’s work life balance and our overall success.

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osition Summary:

McGrath Light and Power is seeking a full-time Customer Service Representative to be responsible for providing accounts receivable, billing and reception functions.  The position will resolve account discrepancies while providing excellent customer service to McGrath Light & Power customers on account billing inquiries, payments and reconciliations.

Key Competencies and Abilities:

Excellent customer service skills, including the ability to interface with employees, customers and vendors during peak cycles when there are multiple deadlines to meet

Ability to prioritize work load and to work independently with minimal supervision

Excellent verbal and written communication skills

Ability to multi-task and work in a team environment

Attention to detail

Critical thinking skills

Professional personal presentation

Punctuality and good attendance required

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e

ntial Job Functions:

Accounts payable:

Accurate review, tracking and research

Routing for approval and payment

Accounts receivable:

Enter and post all deposits and payments

Tracking of receipts

Accounts Receivable research

Tracking past due/delinquent electric accounts

Enter, post and deposit all monthly rent payments for rental properties in McGrath

Payroll Process:

Ensure all timesheets are received for biweekly payrolls and submitted to Anchorage for processing

Monthly Utility Billings:

Maintain customer accounts in the utility billing software i.e. move-ins, move-outs.

Ensure all changes are entered in the utility billing software, i.e. rate changes

Download EFT receipts for the month

Reconcile receipts – cash, checks and electronic payments

Print meter reading input forms

Enter meter reads and review for accuracy

Run billing cycle

Create and print statements, review and mail to customers

Print reports and archive in PDF format for future reference

Miscellaneous:

Provide service to MLP customers on account billing inquiries and questions

Responsible for Petty Cash in safe box and reconciling weekly

Perform all reception services in the McGrath office

Provide administrative support for MLP’s General Manager

Provide administrative support for MTNT’s Land & Resource Manager

Assist MLP’s General Manager with utility reporting (monthly, quarterly and annually)

Assist with MTNT shareholders with paperwork as needed

Perform other duties as requested and assigned

Maintain a clean and organized working environment including the front desk and office areas throughout.

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ducation and Experience:

High School Diploma or GED

Computer proficiency with knowledge of MS Office, Accounting software and Utility billing software applications preferred

Must have and maintain a valid driver’s license, in order to comply with company vehicle insurance policy requirements

Become a licensed and bonded Notary within 60 days of hire

Benefits

Medical, dental, and vision coverage

401k and 401k match

Paid time off

Accidental death and dismemberment coverage

Basic life insurance

Flexible schedule

Employee assistance program

MTNT is an e

qual opportunity employer, including veterans and individuals with disabilities.