Assistant Housekeeping Manager

Housekeeping

Assistant Housekeeping Manager

Job Title: Assistant Housekeeping Manager

Reports To: Housekeeping Manager

Department: Rooms

FLSA Status: Hourly/Non-Exempt

Supervises: Room Attendants, Housepersons, Laundry Attendants, Public Area Attendants and Room Inspectors

Overview:

Leads and manages the daily operations of the housekeeping and laundry departments, ensuring superior cleanliness standards, efficient team performance, and exceptional guest satisfaction.

Responsibilities

The Assistant Housekeeping Manager is responsible for the overall operational efficiency, quality control, and personnel management within the housekeeping department.

Lead, mentor, and coach all Housekeeping staff, promoting a high standard of professional conduct and operational excellence.

Provide excellent customer service to guests and actively resolve complex guest issues promptly and efficiently.

Ensure all departmental associates follow company policies, procedures, and adhere to applicable state and federal laws.

Ensure all staff, including self, are on time and prepared for work promptly at the start of every assigned shift.

Maintain professional behavior in accordance with the Code of Ethics and Standards of Conduct, treating all colleagues with courtesy and respect.

Duties

Manage the daily assignment of guest rooms and public areas, ensuring all spaces are cleaned to the highest lodge/hotel standards.

Conduct frequent, thorough inspections of cleaned rooms and public areas to maintain quality control standards and ensure guest comfort.

Monitor inventory levels of supplies, chemicals, and linen, coordinate with the Housekeeping Manager for ordering and budget control.

Maintain accurate records of room status, cleaning times, and inventory usage.

Immediately follow up on and report all maintenance problems using the appropriate tracking forms.

Ensure all staff are trained on and strictly follow chemical use procedures and safety protocols (including bio-hazard clean-up).

Work collaboratively with the Front Office and Maintenance teams to ensure smooth operational flow and timely room turnovers.

Act as the primary contact in the absence of the Housekeeping Manager, making sound judgments and anticipating operational issues or guest opportunities.

Ensure prompt resolution of guest issues related to cleanliness, special requests, and room needs.

Keep all departmental work areas, offices, and storage areas clean, neat, and organized.

Perform other duties as assigned.

Requirements

Minimum of 2 years of supervisory or management experience in a high-volume hotel housekeeping department is required.

Possess strong time management, organizational, and leadership skills with the ability to manage multiple tasks and work efficiently under pressure.

Ability to work effectively with diverse personalities and cultures; self-motivated, detail-oriented, and maintains a positive customer service attitude.

Strong verbal and written communication skills to effectively communicate with staff, management, and guests.

Must be knowledgeable about and able to safely manage cleaning chemicals, techniques, and safety procedures.

Capability to lift fifty (50) pounds, involving bending, lifting, folding, and stair climbing, with or without reasonable accommodation.

Willingness to work long hours, various shifts, weekends, and holidays as required by business needs.

Uniform

Hotel Provided:

Logo'd shirts, jacket, and name tag.

Associate Provided:

Black pants, black closed-toe, non-slip shoes, black socks.

Grooming and Maintenance:

Associates are responsible for washing, ironing, and maintaining a sharp, clean, and professional appearance upon arrival for every shift.

Updated: 12/04/2025

Apply Now

Read more