Administrative Assistant 1

Job Description

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Vocational Rehabilitation, is recruiting for two

Administrative Assistant 1s located in Anchorage!

No Cover Letter Required!

These positions are in the General Government Unit (GGU) at a Range 12.

What You Will Be Doing:

Under the supervision of Administrative Assistant 2, this position:

Provides specific administrative support to two or more disability adjudicators for the purpose of adjudicating disability applications under the Social Security Act.

Collaborates with claimants to schedule medical exams and /or tests, schedules travel arrangements, and provides case management assistance.

Processes vendor payments and back-up reception duties.

As employee’s primary responsibility to support disability adjudicators, employees must complete the following specialized SSA training in addition to completing a 3-4 month on the job training:

SSA Requirements

Protecting Personable Information (PII) and information

SSA Disability claim process

Our Mission, Values, and Culture:

Alaska Disability Determination Services (DDS) is uniquely the only DDS in the State of Alaska. Our small branch office is proudly contracted to determine the eligibility of all Alaskan applicants for two disability programs under Social Security regulations. The DDS embraces the value of strong work ethics, dedication to continuous learning styles, and ability to enjoy a fast-paced production-oriented environment.

Benefits of Joining Our Team:

The position is highly detailed oriented. The work is fast paced and challenging, but allows for autonomy and the opportunity for a self-driven, fast tracked career growth.

The Working Environment You Can Expect:

Alaska Disability Determination Services

is located at 619 East Ship Creek #305 Anchorage, AK 99501 near the Alaska Railway Station. About 15 minutes from South Anchorage and 30 minutes from Eagle River.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Customer Service

: Provides courteous, timely, and helpful assistance to internal and external customers. Works with claimants including members of the public, agency employees, other agencies, and external organizations—to assess needs; provide information or assistance; resolve concerns; and meet expectations Demonstrates knowledge of the program and available services, along with a commitment to delivering high-quality customer service.

Oral and Written Communication:

Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed. Communicates disability case process and case status information effectively to individuals, representatives, and vendors. Adapts communication to the audience and the nature of the information, including sensitive and claimant-related information.

Interpersonal Skills:

Demonstrates understanding, friendliness, courtesy, tact, empathy, concern, and professionalism in interactions with others. Build and maintain effective working relationships; communicate effectively with individuals who may be difficult, hostile, or distressed; and work respectfully with people from varied backgrounds and circumstances. Demonstrate sensitivity to cultural diversity, disabilities, and other individual differences

Problem Solving

: Identifies problems (example: medical records invoice and travel issue) determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Flexibility:

Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

Six months of advanced clerical experience. This experience includes work such as Office Assistant 2, Accounting Clerk, and similar classes with the State of Alaska or the equivalent with another employer.

OR

Six months of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of post-secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)

Special Note:

Examples of advanced clerical experience include:

Reviewing complex or questionable applications or documents and searching files and regulations to determine accuracy of information to clarify applicant status; using judgment in applying criteria, rules, regulations, and policies; providing information to organizational unit staff on administrative processes and procedures; tracking expenditures; and completing necessary administrative paperwork according to regulations.

Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines and procedures. Examples of such tasks include time sheets, appointment paperwork, or required drug testing notifications for employees in positions requiring possession of a valid Commercial Driver's License (CDL).

Additional Required Information

**

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

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THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet

Alaska Residency Requirements

in order to be considered for employment at this time.

DRIVER’S LICENSE REQUIREMENT

Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).

A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.

A copy of your current, valid Driver's License.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

APPLICATION NOTICE

You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “

How to Apply

” page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration.

If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment.

If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax nu