Motor Vehicle Customer Service Representative 2 (Bethel CSRII )

Job Description

This position is open to Alaska Residents only. Please check our

residency definition

to determine if you qualify.

What You Will Be Doing

Work as part of the fast-paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requires thorough attention to detail and problem solving, reviewing and explaining driving privileges and regulations. You will be responsible for conducting non-commercial, commercial, and motorcycle road tests. The Motor Vehicle Customer Service Representative 2 (MVCSR2) will interact directly with the public often times explaining policies, statutes, and regulations.

In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.

Our Organization, Mission, and Culture

The Division of Motor Vehicles (DMV) is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

ABILITY:

We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.

CUSTOMER FOCUSED:

We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the needs of our diverse communities.

PASSIONATE PEOPLE:

We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork.

EXPERTISE:

SME is Me! We are a solutions-oriented organization of Subject Matter Experts that provide accurate and efficient service to our communities.

CHAMPIONS OF CHANGE:

We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

There are opportunities for career advancement within DMV such as a Motor Vehicle Customer Service Representative 3 who works as a lead alongside the management team. Office Manager 1 who works alongside Office Manager 2.

This position has great benefits, including a retirement plan, an extensive health insurance package, and ample paid time off! We offer amazing benefits such as a casual office atmosphere, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee’s wellness and health In addition to these amazing benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations

DMV's diverse job duties aids in developing communication, analyitical and problem solving skills while getting the opportinity to help the great people in the State of Alaska.]

The Working Environment You Can Expect

The position is located in the Bethel City Hall building on Chief Eddie Hoffman Highway, conveniently located next to the City Clerk’s office. This position will operate from a dedicated workstation in the public service lobby, serving as the primary point of contact for customers in this one-person office.

This role offers a consistent schedule of 8:30 a.m. to 5:00 p.m., Monday through Friday, along with opportunities for overtime. While the office is independently operated, the position is well-supported through regular virtual collaboration with a network of rural team members, fostering connection, shared knowledge, and teamwork across communities.

The workspace itself is comfortable and inviting, with flexibility to personalize the area within reason—allowing you to create an environment that reflects your style while maintaining a professional setting for customers.

Working at the Bethel DMV is a unique opportunity to serve as a vital hub for surrounding villages. This office plays a critical role in delivering essential services to remote communities, many of which rely on Bethel as their primary access point. The impact of this work is both meaningful and far-reaching, supporting residents with important identification, licensing, and transportation needs.

Employees in this role often find a strong sense of purpose in providing reliable, accessible service to diverse populations while building relationships within the community. The position combines independence, responsibility, and meaningful public service, making it an excellent opportunity for someone who values both autonomy and connection.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

Customer Service

: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Analytical Thinking/Problem Solving:

uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Approachability:

Is easy to meet and communicate with, accessible, and friendly. Is a good listener and builds rapport with leadership, peers, and clients. Is warm, pleasant, and gracious; sensitive to and patient with the interpersonal anxieties of others; spends the extra effort to put others at ease.

Accountability

: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Comply with established control systems and rules

Integrity:

Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Special Note:

Valid Alaska Driver`s License

Minimum Qualifications

Six months of experience licensing, titling, and registering motor vehicles, maintaining driver records, collecting motor vehicle registration taxes, and processing license actions required by traffic laws, financial responsibility and mandatory insurance laws, and judicial suspensions or revocations. This experience is met by service as a Motor Vehicle Customer Service Representative 1 with the State of Alaska, or the equivalent elsewhere.

OR

Six months of employment experience as a driving instructor teaching the safe operation of motor vehicles, which included riding with trainees during practice in common traffic situations.

OR

One year of employment experience performing advanced clerical duties that included significant contact with the public to provide information and assistance concerning the services offered; explaining regulations and varying procedures for different situations; maintaining computerized records; and some purchasing, accounting, or cash handling tasks.

Substitution:

Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note:

A background check of criminal justice information will be conducted upon initial employment.

Possession of a valid Alaska non-commercial driver license is required.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to c