# Retirement and Benefits Technician 2 — Administration · Alaska Jobs [← The Board](https://alaskajobs.org/) · [State & local government jobs](https://alaskajobs.org/jobs/government) # Retirement and Benefits Technician 2 Administration - **Location** — Juneau, AK - **PCN** — 028129 - **Salary** — $28.83 Hourly (Range 14) - **Type** — Full Time - **Open to** — Alaska Residents Only - **Bargaining unit** — General Government - **Timing** — Year-round - **Posted** — 2026-07-29 - **Closes** — 2026-08-10 - **Source** — Workplace Alaska (State of Alaska) (synced) Job Description This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. What You Will Be Doing Working in the Member Education Center, the Technician II will be providing assistance and excellent customer service to members with inquiries on the telephone and by email. You will provide responses to routine questions regarding retirement and health benefits, determine retirement eligibility based on statutes and regulations, prepare standard forms and letters to request membership and claimed service information, and explain retirement benefit calculations and entitlements. Our Organization, Mission, and Culture The Department of Administration's Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans. We achieve organizational excellence by focusing on the customer to deliver exceptional services using effective and efficient processes. This position represents the Division by being the first point of contact for members calling into the Member Education Center. You would be an integral member of the retirement and benefits operations team, assisting members with inquiries on the telephone and by email. We are seeking an individual who has excellent interpersonal skills; has a commitment to professional and respectful customer service; and who can adapt to a dynamic, changing work environment. The Benefits of Joining Our Team The individual hired will help provide an excellent experience for employees and retirees who seek to understand the benefits available to them and benefits they are entitled to. This position offers the opportunity to gain valuable retirement and benefits experience that will help you advance your career in the Division. The Working Environment You Can Expect This position is in the State Office Building in downtown Juneau, with a view of the Gastineau Channel. Who We Are Looking For The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below: Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions reports, charts, graphs, or tables; applies what is learned from written material to specific situations Minimum Qualifications Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere. OR Six months of entry-level technical experience that required applying basic knowledge of a retirement program, benefits program, human resources policy, or labor relations guidelines, or in preparing, receiving, reviewing and processing health, life, or disability insurance claims or payments, or processing budgetary or financial documents. "Processing," means responsibility for performing basic calculations, the accuracy of the information, and its compliance with policy and guidelines. The experience is equivalent to Human Resource Technician 1, Administrative Assistant 1, Insurance Licensing Examiner 1, PFD Technician 2, Eligibility Technician 1, and Accounting Technician 1 with the State of Alaska or the equivalent elsewhere. OR One year of advanced clerical experience in an office environment where the work supported the efforts of technical or professional staff, and required some application of guidelines and policies to meet assigned responsibilities. "Application of guidelines or policy," means that written direction or accepted theory, from which deviation is not a common option, dictates the nature and process of the work. Experience is equivalent to Office Assistant 2, Office Assistant 3, Office Assistant 4, Accounting Clerk, Secretary, and Statistical Clerk with the State of Alaska or the equivalent elsewhere. OR One year of post-secondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year) in any field. Additional Required Information Please read the below information carefully. This applies to your application submission. THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY Please be sure to check our residency definition to determine if you qualify. At time of interview , please be prepared to provide: Copies of the last two (2) performance evaluations, or two (2) letters of reference from a supervisor, Copies (not originals) of official college/university transcripts (only if using post-secondary education as part of your application package to meet minimum qualifications), A list of at least three (3) professional and/or academic references, including the following required contact information: a. Reference Name b. Reference relationship (ex: Supervisor, former supervisor, high-school math teacher, accounting professor, co-worker, etc…) c. Reference email(s) d. Reference phone number(s). EDUCATION To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. APPLICATION NOTICE You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, [Apply at the source ↗](https://www.governmentjobs.com/careers/alaska/jobs/5430202/retirement-and-benefits-technician-2-pcn-028129) ## Express confidential interest Alaska politics is a small world. If you can't be seen job-hunting, submit a sealed interest : the employer sees only your alias and pitch. Your name and contact stay sealed until they request an introduction and you approve it . Decline, and they never learn who asked. ## More on the board - [Public Works Office Administrator](https://alaskajobs.org/job/public-works-office-administrator-5428551) — Sitka (CBS) — Public Works - [Adminitstrative Assistant - Utilities](https://alaskajobs.org/job/adminitstrative-assistant-utilities-5429919) — Juneau (CBJ) — Engineering & Public Works - [Assistant Attorney I/II - Prosecutor](https://alaskajobs.org/job/assistant-attorney-i-ii-prosecutor-5430090) — Juneau (CBJ) — Law [More about Administration →](https://alaskajobs.org/employers/administration) [State & local government jobs →](https://alaskajobs.org/jobs/government) [Jobs in Juneau →](https://alaskajobs.org/jobs/juneau) [All Alaska jobs →](https://alaskajobs.org/) Posted on Alaska Jobs — the daily board for Alaska public-sector work. https://alaskajobs.org/job/retirement-and-benefits-technician-2-5430202 --- Markdown mirror of https://alaskajobs.org/job/retirement-and-benefits-technician-2-5430202 · full index: https://alaskajobs.org/llms.txt