# IT Support Technician — Alaska Pacific University · Alaska Jobs [← The Board](https://alaskajobs.org/) · [Nonprofit jobs](https://alaskajobs.org/jobs/nonprofit) # IT Support Technician Alaska Pacific University - **Location** — Anchorage, AK - **Timing** — Year-round - **Source** — Alaska Native Hire (synced) Sign In Sign Up Sign Up Log In Post a Job Find Jobs Register Now Contact Alaska's People Digital Badging Resources FAQ Employers: Find Talent Post a Job Search Jobs Register Now Return to job listings IT Support Technician Alaska Pacific University Provide Tier 1 and 2 technical support for University students, faculty and staff. REPRESENTATIVE DUTIES Provides end user technical support Monitors the IT support desk answering the phone, assisting walk-in requests, and managing support ticket system. Initial assessment of trouble ticket calls, resolving where possible, escalating to appropriate resource when necessary. Tracks issues through resolution, monitors ticketing system and assisting other team members in closing tickets. Effective use of diagnostic tools, logs, remote access, and system documentation in resolving end user technology problems. Setups, maintains, and supports Windows workstations and printers. Coordinates new employee technology support, orientation, and setup of computers and peripherals. Coordinates supply inventory and technology equipment sign out. Consults with system users to determine requirements / needs, analyze and identify solutions to meet University requirements. Manages academic accounts and user administration. Shares best practices with the team to enhance the quality and efficiency of technology systems. Performs other duties as assigned or required. KNOWLEDGE and SKILLS Excellent customer service skills Knowledge of computer systems, networks, software and hardware. Skill in managing multiple projects and deadlines effectively, prioritizing customer needs and determining urgency and impact of request. Skill in communicating effectively, both verbally and in writing. Skill in diagnosing and resolving computer hardware and software issues. Skill in presenting complex technical information to non-technical audiences. MINIMUM EDUCATION QUALIFICATION High school diploma or GED equivalent. MINIMUM EXPERIENCE QUALIFICATION Non-Supervisory: Two (2) years computer experience working in an Information Technology environment. MINIMUM PHYSICAL REQUIREMENTS The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Working in office areas throughout the university. Must be able to sit for at least 4 hours at a time. Must be able to lift, push, pull and move a minimum of 50 pounds repeatedly. While performing the duties of this job, the employee is occasionally required to stand; walk; sit, reach with hands and arms; climb stairs; balance, or kneel. Work situations may be subject to exposure to change in weather. Anchorage, AK 21 hour(s) ago Tribal Affiliation(s) Any Affiliation Apply Now About us: Alaska Native Hire is an easy-to-use online forum that brings together job seekers and employers. The site allows individuals to create a profile highlighting their experience, skills, education and employement history. Employers then have the ability to search the database for the specific skills to fill vacant positions. For job seekers, this is the website where the jobs find you. And for employers, Alaska Native Hire is a powerful tool to help meet your local hire needs. Employees: Find Jobs Register Now Resources FAQ Contact Alaska's People Employers: Find Talent Post a Job © 2026 - Alaska Native Hire 1.21.2.0 | Contact Alaska's People [Apply at the source ↗](https://www.alaskanativehire.com/JobPostings/View/18880) ## Express confidential interest Alaska politics is a small world. If you can't be seen job-hunting, submit a sealed interest : the employer sees only your alias and pitch. Your name and contact stay sealed until they request an introduction and you approve it . Decline, and they never learn who asked. ## More on the board - [Field Logistics Coordinator - JR109530](https://alaskajobs.org/job/field-logistics-coordinator-jr109530-18888) — Calista Brice - [Shellfish Observer](https://alaskajobs.org/job/shellfish-observer-18887) — Saltwater Inc. - [Administrative Support Specialist](https://alaskajobs.org/job/administrative-support-specialist-18886) — The Foraker Group [More about Alaska Pacific University →](https://alaskajobs.org/employers/alaska-pacific-university) [Nonprofit jobs →](https://alaskajobs.org/jobs/nonprofit) [Jobs in Anchorage →](https://alaskajobs.org/jobs/anchorage) [All Alaska jobs →](https://alaskajobs.org/) Posted on Alaska Jobs — the daily board for Alaska public-sector work. https://alaskajobs.org/job/it-support-technician-18880 --- Markdown mirror of https://alaskajobs.org/job/it-support-technician-18880 · full index: https://alaskajobs.org/llms.txt