# IT Student Intern 2 - Anchorage — Family & Community Services · Alaska Jobs [← The Board](https://alaskajobs.org/) · [State & local government jobs](https://alaskajobs.org/jobs/government) # IT Student Intern 2 - Anchorage Family & Community Services - **Location** — Anchorage, AK - **PCN** — 26IN2302 - **Salary** — $18.46 Hourly (Range 7) - **Type** — Intern - **Open to** — Alaska Residents Only - **Bargaining unit** — Excluded - **Timing** — Year-round - **Posted** — 2026-07-21 - **Closes** — 2026-07-31 - **Source** — Workplace Alaska (State of Alaska) (synced) Job Description Come join the State of Alaska! The Department of Family and Community Services, Division of Departmental Support Services is recruiting for a Student Intern 2 in Anchorage, Alaska. This position is open to Alaska Residents Only. What You Will Be Doing : The Department of Family and Community Services’ Information Technology section is seeking a highly motivated, detail-oriented Student Intern 2 to join its Customer Service (IT/CS) unit. This student internship is a great career development position where you will learn what Information Technology (IT) looks like in the public sector. The primary duties are to create and update incident tickets, document customer issues and resolutions, acknowledge and track ticket assignments, remote into customer computers and extract basic desktop configuration information, prepare equipment for shipping, and support equipment set up and tear down. In addition to the primary duties, there will be ample opportunity to explore more advanced topics, with assistance from other IT staff, to gain additional knowledge, skills, and abilities. Mission and Values/Culture: The mission of the Department of Family and Community Services (DFCS) is "To provide support, safety, and personal well-being for vulnerable Alaskans.” The IT/CS section of DFCS works as a team with Network Services (NS), Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure. Benefits of Joining Our Team : We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe The Working Environment You Can Expect: This position's primary workplace is in-person at the Frontier Building in Anchorage, offering several nearby restaurants and coffee shops. DFCS is a dynamic enterprise consisting of a team that is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources to DFCS. We are customer focused and project oriented. For information on the Anchorage community (including schools, hospitals, housing) please review the Alaska Community Profiles . Who We Are Looking For: We are interested in candidates who possess some or all of the following position specific competencies: Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Learning: Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development. Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem. Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. To view the general description and example of duties for this position please visit following link: https://www.governmentjobs.com/careers/Alaska/classspecs If you can imagine yourself in this role, we encourage you to apply! Minimum Qualifications Student Intern 2 Proof of enrollment in a recognized public, charter, vocational, correspondence, home, or private school program; academic good-standing equivalent to a cumulative grade-point average of 2.0, or higher; eligibility to receive a General Duties Work Permit from the Alaska Department of Labor & Workforce Development; and, either academic level of participation equivalent to junior year of study, or greater, successful completion of training as a Student Intern 1 with the State of Alaska, or six months of previous paid and/or volunteer work experience. Special Note: Academic transcripts will be construed as proof of enrollment. Student Intern positions may be established and allocated to all job classes within the series. The interns are assigned and perform duties of progressive difficulty and complexity, under diminishing levels of supervision, as the intern successfully completes corresponding stages of the established training plan and evaluative criteria. Vacancies may be filled at either job class depending on the applicant's training and/or experience. The department may request reallocation to a higher job class when: the intern completes the approved multiple class training plan and evaluative criteria; the supervisor certifies that the intern has met the minimum qualifications for the higher job class; and, the incumbent is capable of performing at the higher level. NOTE: PLEASE READ THE FOLLOWING CAREFULLY Additional Required Information SUPPLEMENTAL QUESTIONS : The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicant's level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The proficiency levels are Mastery, Fluency, Literacy, and Discovery. You will need to rate your proficiency for each competency listed in the supplemental questions. You must also complete the “ References ” section in the application. In the reference section please provide contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job competencies, in which one (1) of the three (3) references must be a current or former direct supervisor. Please be sure to check your junk folder for any messages that may be sent to you about this recruitment. NOTE : Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting. COVER LETTER : A cover letter is not required for this position. Your complete application, including supplemental questions that will be used as a writing sample, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. EDUCATION : To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION : Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited [Apply at the source ↗](https://www.governmentjobs.com/careers/alaska/jobs/5417050/it-student-intern-2-anchorage-pcn-26in2302) ## Express confidential interest Alaska politics is a small world. If you can't be seen job-hunting, submit a sealed interest : the employer sees only your alias and pitch. Your name and contact stay sealed until they request an introduction and you approve it . Decline, and they never learn who asked. ## More on the board - [Child Support Enforcement Specialist 2](https://alaskajobs.org/job/child-support-enforcement-specialist-2-5414909) — Revenue - [Recorder 2](https://alaskajobs.org/job/recorder-2-5417740) — Natural Resources - [Natural Resource Specialist 3](https://alaskajobs.org/job/natural-resource-specialist-3-5417986) — Natural Resources [More about Family & Community Services →](https://alaskajobs.org/employers/family-and-community-services) [State & local government jobs →](https://alaskajobs.org/jobs/government) [Jobs in Anchorage →](https://alaskajobs.org/jobs/anchorage) [All Alaska jobs →](https://alaskajobs.org/) Posted on Alaska Jobs — the daily board for Alaska public-sector work. https://alaskajobs.org/job/it-student-intern-2-anchorage-5417050 --- Markdown mirror of https://alaskajobs.org/job/it-student-intern-2-anchorage-5417050 · full index: https://alaskajobs.org/llms.txt