# Human Resources Representative (Alaska Railroad) — Alaska Railroad Corporation · Alaska Jobs [← The Board](https://alaskajobs.org/) · [State & local government jobs](https://alaskajobs.org/jobs/government) # Human Resources Representative (Alaska Railroad) Alaska Railroad Corporation - **Location** — Anchorage, AK - **Salary** — Depends on Qualifications (Range NR04) - **Type** — Full Time - **Open to** — All Applicants - **Bargaining unit** — RR - Non Represented - **Timing** — Year-round - **Posted** — 2026-07-20 - **Closes** — 2026-07-27 - **Source** — Workplace Alaska (State of Alaska) (synced) Job Description PURPOSE OF POSITION: Performs a variety of administrative and technical duties in support of Alaska Railroad Corporation employee benefits and human resources programs and maintenance of the human resource/payroll information system. Duties and Responsibilities: Prepares JD Edwards Human Resources Information System (HRIS) for biweekly personnel action and payroll processing in coordination with the Payroll Department. Identifies and resolves data problems that, if uncorrected, would result in payroll, benefit eligibility issues, and other benefit errors. Troubleshoots system problems and works directly with programmers when technical assistance is required. Participates in system upgrades and testing of new functionality. Implements changes in system records required by union contracts. Responsible for maintaining and generating recurring reports and electronic files needed by benefit plan vendors for plan administration that may include health and dental plan eligibility files, 401(k) and 457 plan contributions, and pension plan contributions. Works with Information Technology staff to ensure accuracy and validity of data sent to vendors. Utilizes system-generated participation reports to prepare monthly life insurance and Railroad Employees National Dental Plan premium statements. Provides customer service to employees, retirees, and their dependents by actively investigating and resolving benefit plan questions and complaints, questions on personnel actions and files, as well as questions in other HR functional areas. Works with benefit vendor staff to resolve claim and eligibility questions, including the review of Explanations of Benefits (EOB) for health and dental claim payments and coordination of benefits (COB). Must observe Federal Health Insurance Portability and Accountability Act (HIPAA) requirements for privacy of protected health information in assisting employees or their family members. Escalates unusual problems or trends regarding employee benefits questions and complaints. Works with HR Compliance Administrator to schedule return-to-work/fit-for-duty tests, reasonable cause tests, and other required testing with the third-party administrator. Assists in preparing necessary paperwork for monthly random testing. Assists with data entry and record maintenance in the Drug & Alcohol testing database, ensuring accuracy and timely updates. Assists employees with completing Prescription Review Forms and ensures forms are routed appropriately. Assists with scheduling CDL physicals, Vision and Hearing Acuity appointments, and other required evaluations. Initiates and processes all new hire personnel actions. Initiates and processes status change actions for ARRC departments, except for the departments which initiate their own change actions. Coordinates with respective supervisors to ensure accurate and timely completion. Ensures that personnel actions reflect all relevant information and codes, and are supported with appropriate authorizations for the transactions. Responsible for generating biweekly reports and monitoring union step, probation and vesting hours. Because of the high volume of layoff and return to duty activity, frequently adjusts employee service and benefit eligibility dates by applying complex plan rules and labor contract provisions. Updates system control records for position control and job codes. Maintains ARRC Organizational Chart, ensuring accurate representation of reporting structures and workforce changes. Applies the general requirements of ARRC benefit plans in such activities as the explanation of COBRA notices, calculating and tracking benefit eligibility dates for probationary employees, notifying employees of benefit eligibility and enrollment periods, providing benefit orientations and assistance to employees eligible to enroll in ARRC benefits. Delivers in-person presentations informing new and veteran employees of their benefit options during New Employee Onboarding and Open Enrollment. Assists with required presentations for open enrollment, collects, reviews and processes enrollment forms received, verifies accuracy and submits end of year files timely. Processes new employee enrollment forms, assists employees through qualifying life events (QLEs) answering questions and receiving documentation. Follows up as necessary to ensure compliance with 31-day QLE window. Responds to requests for information from external agencies and organizations, such as the State Department of Labor. Replies to verbal and written requests for unemployment eligibility information, based on personnel file information and/or direction from the Director, Employment Practices or the Chief Human Resources Officer. Provides information on employee benefits enrollment and employment status for child support or medical support orders and coordinates implementation with Payroll. Prepares data collection and documentation for required benefits reporting as directed. Trains timekeepers and other Human Resources staff in the preparation of personnel actions, and navigation in the HRIS. Responds to routine requests for statistical and similar employment information from other ARRC departments. Runs existing queries or creates custom queries of the HRIS. Facilitates the Out-Processing of employees, collects company property (i.e., keys, badges, rail passes, credit cards) and covers benefit information. Writes routine letters and memos, prepares reports and forms, and runs or develops database queries, also utilizes word processing, spreadsheet and database computer applications. Provides training and direction in routine matters to theHR Coordinator and Reception/HR Assistant. Contributes to departmental team effort by “backing up” other staff during peak workloads or absences. May be required to participate in Incident Command exercises and activities. CONFIDENTIALITY Due to the highly sensitive nature of the Human Resources office, incumbents in this position are required to maintain confidentiality regarding all personnel issues such as pay rates, benefit information, medical, disciplinary and other information. Failure at any time to adhere to this basic requirement will result in severe disciplinary action and/or immediate termination of employment. Factor 1 - Technical and Operational Knowledge Knowledge of, and skill in applying, laws, regulations, and policies for health, dental, and life insurance plans, pension plans, 401(k) and 457 plans and the ability to counsel employees on program coverage and available options. Resolves problems in the administration of the benefit programs. Interprets and explains program benefits and determines appropriate treatment of matters as they apply to moderately complex benefit issues. Knowledge of, and skill in applying, a variety of human resources concepts and practices and the interrelationships of various Human Resources areas as they relate to system processes/functions/capabilities and infrastructure supporting the Human Resources Information System (HRIS). Able to serve as the senior specialist in the maintenance and operation of the HRIS, implementing changes as directed, providing technical assistance on the system’s procedures and applications, and understanding the limitations and capabilities of the system. Requires a thorough knowledge of procedures pertaining to personnel/payroll action processing, benefits, and recruitment, and the processing functions of the HRIS. Serves as the department’s expert on personnel action processes. Knowledge and skill in applying personnel policies and procedures and union agreements, especially benefits eligibility provisions, probationary periods, and wage scales. Must be able to apply ARRC policies, federal and state benefit regulations, labor contract provisions, and human resources regulatory guidelines in specific situations. Must accurately process personnel actions and benefit enrollments within stric [Apply at the source ↗](https://www.governmentjobs.com/careers/alaska/jobs/5416448/human-resources-representative-alaska-railroad) ## Express confidential interest Alaska politics is a small world. If you can't be seen job-hunting, submit a sealed interest : the employer sees only your alias and pitch. Your name and contact stay sealed until they request an introduction and you approve it . Decline, and they never learn who asked. ## More on the board - [Movie & Event Service Tech](https://alaskajobs.org/job/movie-event-service-tech-5417848) — Valdez — Parks & Recreation - [Temporary Senior Pedestrian Safety Attendant](https://alaskajobs.org/job/temporary-senior-pedestrian-safety-attendant-5277708) — Sitka (CBS) — Centennial Building - [Transit Servicer](https://alaskajobs.org/job/transit-servicer-5418802) — FNSB — TRANSIT [More about Alaska Railroad Corporation →](https://alaskajobs.org/employers/alaska-railroad-corporation) [State & local government jobs →](https://alaskajobs.org/jobs/government) [Jobs in Anchorage →](https://alaskajobs.org/jobs/anchorage) [All Alaska jobs →](https://alaskajobs.org/) Posted on Alaska Jobs — the daily board for Alaska public-sector work. https://alaskajobs.org/job/human-resources-representative-alaska-railroad-5416448 --- Markdown mirror of https://alaskajobs.org/job/human-resources-representative-alaska-railroad-5416448 · full index: https://alaskajobs.org/llms.txt