# Customer Service Representative — MTNT · Alaska Jobs [← The Board](https://alaskajobs.org/) · [Nonprofit jobs](https://alaskajobs.org/jobs/nonprofit) # Customer Service Representative MTNT - **Location** — Anchorage, AK - **Timing** — Year-round - **Source** — Alaska Native Hire (synced) Customer Service Representative MTNT gives employment preference to shareholders and descendants of shareholders . Location: McGrath, Alaska Reports To: General Manager – McGrath Light and Power Position Type: Full-Time MTNT delivers a variety of services to our government customers including but not limited to global intelligence, IT security and infrastructure, and communications. We value dedication and integrity in the workplace and are intentional in building strong teams. MTNT is a place where you can strive for excellence while pursuing your passion. Our competitive salaries and benefits package support employee’s work life balance and our overall success. P osition Summary: McGrath Light and Power is seeking a full-time Customer Service Representative to be responsible for providing accounts receivable, billing and reception functions. The position will resolve account discrepancies while providing excellent customer service to McGrath Light & Power customers on account billing inquiries, payments and reconciliations. Key Competencies and Abilities: Excellent customer service skills, including the ability to interface with employees, customers and vendors during peak cycles when there are multiple deadlines to meet Ability to prioritize work load and to work independently with minimal supervision Excellent verbal and written communication skills Ability to multi-task and work in a team environment Attention to detail Critical thinking skills Professional personal presentation Punctuality and good attendance required E ss e ntial Job Functions: Accounts payable: Accurate review, tracking and research Routing for approval and payment Accounts receivable: Enter and post all deposits and payments Tracking of receipts Accounts Receivable research Tracking past due/delinquent electric accounts Enter, post and deposit all monthly rent payments for rental properties in McGrath Payroll Process: Ensure all timesheets are received for biweekly payrolls and submitted to Anchorage for processing Monthly Utility Billings: Maintain customer accounts in the utility billing software i.e. move-ins, move-outs. Ensure all changes are entered in the utility billing software, i.e. rate changes Download EFT receipts for the month Reconcile receipts – cash, checks and electronic payments Print meter reading input forms Enter meter reads and review for accuracy Run billing cycle Create and print statements, review and mail to customers Print reports and archive in PDF format for future reference Miscellaneous: Provide service to MLP customers on account billing inquiries and questions Responsible for Petty Cash in safe box and reconciling weekly Perform all reception services in the McGrath office Provide administrative support for MLP’s General Manager Provide administrative support for MTNT’s Land & Resource Manager Assist MLP’s General Manager with utility reporting (monthly, quarterly and annually) Assist with MTNT shareholders with paperwork as needed Perform other duties as requested and assigned Maintain a clean and organized working environment including the front desk and office areas throughout. E ducation and Experience: High School Diploma or GED Computer proficiency with knowledge of MS Office, Accounting software and Utility billing software applications preferred Must have and maintain a valid driver’s license, in order to comply with company vehicle insurance policy requirements Become a licensed and bonded Notary within 60 days of hire Benefits Medical, dental, and vision coverage 401k and 401k match Paid time off Accidental death and dismemberment coverage Basic life insurance Flexible schedule Employee assistance program MTNT is an e qual opportunity employer, including veterans and individuals with disabilities. [Apply at the source ↗](https://www.alaskanativehire.com/JobPostings/View/17928) ## Express confidential interest Alaska politics is a small world. If you can't be seen job-hunting, submit a sealed interest : the employer sees only your alias and pitch. Your name and contact stay sealed until they request an introduction and you approve it . Decline, and they never learn who asked. ## More on the board - [Cardiology Advanced Practice Professional](https://alaskajobs.org/job/cardiology-advanced-practice-professional-jr101670) — SEARHC - [Pediatric Dentist - Managing](https://alaskajobs.org/job/pediatric-dentist-managing-jr102291) — SEARHC - [Pediatric Dentist](https://alaskajobs.org/job/pediatric-dentist-jr102258) — SEARHC [More about MTNT →](https://alaskajobs.org/employers/mtnt) [Nonprofit jobs →](https://alaskajobs.org/jobs/nonprofit) [Jobs in Anchorage →](https://alaskajobs.org/jobs/anchorage) [All Alaska jobs →](https://alaskajobs.org/) Posted on Alaska Jobs — the daily board for Alaska public-sector work. https://alaskajobs.org/job/customer-service-representative-17928 --- Markdown mirror of https://alaskajobs.org/job/customer-service-representative-17928 · full index: https://alaskajobs.org/llms.txt